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Customer commitment-oriented order management system and order management method

An order processing and order technology, applied in data processing applications, instruments, buying and selling/lease transactions, etc., can solve the problems of order delivery time and delivery volume inaccurate, to ensure enterprise profit margins and improve customer satisfaction and improve customer satisfaction

Active Publication Date: 2017-10-17
SHANGHAI JIAOTONG UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the existing ATP method of allocating production resources at the order level is obviously not enough to meet this characteristic, so the promised order delivery time and delivery volume are not accurate.

Method used

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  • Customer commitment-oriented order management system and order management method
  • Customer commitment-oriented order management system and order management method
  • Customer commitment-oriented order management system and order management method

Examples

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Embodiment Construction

[0044] like figure 1 As shown, the customer-oriented order management system of the present invention includes:

[0045] (1) The order commitment model building module, which is used to obtain the product, quantity, and required delivery information of the customer order under the trigger of the batch processing interval, and to obtain the mutual relationship between the company's profit and customer satisfaction. The relationship between task constraints and resource capacity constraints forms a batch order commitment model based on mathematical programming;

[0046](2) Order decision-making commitment module based on mixed genetics, which is used to design genetic algorithm coding based on order decomposition assignment for the order commitment model, so as to realize the conversion of the decoding space of the order decision-making problem into the chromosome of the coding space, and design the corresponding genetic algorithm Operate operators (selection, crossover, mutati...

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Abstract

The application of the present invention is a divisional application of 201110235000.6. The present invention discloses a batch order commitment model based on mathematical programming. The model is composed of objective functions and various constraints. The present invention also discloses a An order processing system for customer commitment, including an order commitment model building block, an order decision commitment module, an order delivery date commitment module, and an order delivery quantity commitment module. The order processing system of the present invention enables enterprises to analyze the impact of order acceptance on factors such as customer satisfaction, profit, production capacity status, etc., to make quick response decisions on customer orders, and to provide accurate delivery to customers for accepted orders Commitment information on deadlines and delivery quantities provides support for improving customer satisfaction.

Description

[0001] This application is a divisional application of the invention patent application "order management system and order management method for customer commitment" with application number 201110235000.6 submitted on August 16, 2011. technical field [0002] The invention relates to an order management system and an order management method, in particular to an order management system and an order management method that promise customers under a multi-variety and small-batch production environment. Background technique [0003] With the diversification and personalization of market demand, multi-variety and small-batch production has become one of the main production modes of industrial enterprises today. This production mode adopts the method of order-oriented production for customers, and the products have the characteristics of short production cycle, many types of products, and different outputs. These characteristics make the production mode of multiple varieties and sm...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06G06Q30/06G06Q50/00
Inventor 张洁王文浩
Owner SHANGHAI JIAOTONG UNIV
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