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Feedback information processing method and system and service apparatus

An information processing method and feedback information technology, applied in the field of service equipment, feedback information processing methods and systems, can solve problems such as reducing product feedback information reply efficiency, and achieve the effect of improving competitiveness and improving reply efficiency

Active Publication Date: 2014-12-03
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In practical applications, it is usually necessary to manually read the product feedback information input by the user one by one and reply. For some popular products, hundreds of product feedback information are basically collected every day. Reading feedback information and replying will reduce the efficiency of replying to product feedback information

Method used

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  • Feedback information processing method and system and service apparatus
  • Feedback information processing method and system and service apparatus
  • Feedback information processing method and system and service apparatus

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Embodiment Construction

[0025] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0026] The embodiment of the invention discloses a feedback information processing method, system, and service equipment, which can effectively improve the reply efficiency of product feedback information input by users and enhance the competitiveness of products. Each will be described in detail below.

[0027] see figure 1 , figure 1 It is a flow chart of a feedback information processing method disclosed in an embodiment of the present inven...

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Abstract

The invention relates to the technical field of Internet, and discloses a feedback information processing method and system. The method comprises: detecting a registration request input by a user, wherein the registration request comprises user identity information; identifying the user identity information, if the user is the feedback user, outputting the feedback interface in the mode of an enclosed forum; collecting product feedback information input through a feedback interface in the mode of the enclosed forum; querying keywords included in the product feedback information; classifying the product feedback information according to the queried keywords; determining whether being stored with reply content corresponding to the product feedback information, if true, transmitting the reply content corresponding to the product feedback information category to the user. According to the embodiment of the invention, replying efficiency of the feedback information can be effectively increased, and competitive strength of the product is lifted.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a feedback information processing method, system, and service equipment. Background technique [0002] During the operation of products (such as physical products, software products, websites, etc.), the product development team usually needs to collect product feedback information input by users and respond to the product feedback information input by users to improve user satisfaction with the product Spend. In practical applications, it is usually necessary to manually read the product feedback information input by the user one by one and reply. For some popular products, hundreds of product feedback information are basically collected every day. Reading feedback information and replying will reduce the efficiency of replying product feedback information. Contents of the invention [0003] The embodiment of the invention discloses a feedback information processing met...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08G06F17/30
Inventor 李欣
Owner TENCENT TECH (SHENZHEN) CO LTD
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