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Information interaction method and device

A technology for information interaction and information display, applied in the field of information processing, it can solve problems such as credit card theft and payment failure, and achieve the effect of simplifying the data update process and improving processing efficiency.

Active Publication Date: 2015-03-25
BEIJING QIHOO TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] When users use some platforms, various problems often arise. For example, when using social platforms such as Weibo, they may report bad users and retrieve passwords. If you use shopping platforms such as Taobao, there may be problems such as payment failure and credit card theft. At this time, you need to send relevant information to the processing platform to solve the above problems

Method used

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  • Information interaction method and device

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Experimental program
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Embodiment 2

[0040] On the basis of the foregoing embodiments, this embodiment further discusses the information interaction method.

[0041] The processor interacts with the user through the chat window to obtain more information about the task order, so as to promptly and quickly process user feedback and solve corresponding problems.

[0042] The task processing web page includes a task bar, a chat window, and a user information bar, and the interaction of the chat window can update the task bar and the user information bar. In order to realize the interaction between various parts of the task processing web page, some shortcut functions can be configured in the chat window, so that the processor can interact with the corresponding user of the task ticket and other parts of the task processing web page in the chat window, such as quickly inputting commonly used information, etc.

[0043] refer to figure 2 , which shows a flow chart of optional steps of an embodiment of an information ...

Embodiment 3

[0078] On the basis of the foregoing embodiments, this embodiment uses question data as the source information of the feedback as an example to discuss an information processing method related to user interaction in the process of processing source information.

[0079] For problem data, when feeding back the source information and processing the source information on the information platform, the processor of the information platform may need to interact with the user to obtain more comprehensive attribute information of the source information.

[0080] For example, for a web game, after a player (user) submits an online question on the information platform, he can establish an instant message chat with the customer service through the toolbar on the game interface. At this time, the system will automatically generate a task ticket and stored in a large database. The task ticket will then enter the task collection to be processed, and then the task ticket can be assigned to t...

Embodiment 4

[0098] On the basis of the above embodiments, this embodiment also discloses an information interaction device.

[0099] refer to Figure 4 , which shows a structural block diagram of an embodiment of an information interaction device according to an embodiment of the present invention, which may specifically include the following modules:

[0100] The receiving module 402 is configured to receive a trigger instruction for a preset position in the chat window of the task processing web page.

[0101] The display module 404 is configured to display preset display information corresponding to the preset location in the chat window according to the trigger instruction of the preset location.

[0102] The interaction module 406 is configured to perform information interaction with the task bar and / or user information bar of the task processing webpage according to the selection instruction of the preset display information.

[0103] To sum up, the preset position can be configur...

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Abstract

The invention provides an information interaction method and device. The information interaction method comprises the steps that an instruction for triggering a preset position in a chat window of a task processing webpage is received, preset show information corresponding to the preset position is displayed in the chat window according to the instruction for triggering the preset position, information interaction is conducted between the preset show information and information in taskbars and / or user information bars of the task processing webpage according to an instruction for selecting the preset show information. In this way, information in the taskbars and the user information bars can be updated, a processing side does not need to execute update operation independently, the data updating process is simplified, and task work order processing efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of information processing, in particular to an information interaction method and an information interaction device. Background technique [0002] When users use some platforms, various problems often arise. For example, when using social platforms such as Weibo, they may report bad users and retrieve passwords. If you use shopping platforms such as Taobao, problems such as payment failure and credit card theft may occur. At this time, relevant information needs to be sent to the processing platform to solve the above problems. Contents of the invention [0003] In view of the above problems, the present invention is proposed to provide an information interaction method and a corresponding information interaction device that overcome the above problems or at least partially solve the above problems. [0004] According to one aspect of the present invention, an information interaction method is pro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/0481
CPCG06F3/0481G06F3/0482
Inventor 王冬冬
Owner BEIJING QIHOO TECH CO LTD
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