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Terminal exception processing method and device and terminal

A technology of processing method and processing device, applied in the direction of hardware monitoring, etc.

Active Publication Date: 2015-04-08
YULONG COMPUTER TELECOMM SCI (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Based on the above problems, the present invention proposes a new technical solution, which can timely feed back the problems that occur in the terminal to the manufacturer, so that the manufacturer can quickly find a solution according to the problems that have occurred, so as to solve the problems that have not caused a major impact in time. Small problems, improve user experience

Method used

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  • Terminal exception processing method and device and terminal
  • Terminal exception processing method and device and terminal
  • Terminal exception processing method and device and terminal

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Embodiment Construction

[0049] In order to understand the above-mentioned purpose, features and advantages of the present invention more clearly, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be noted that, in the case of no conflict, the embodiments of the present application and the features in the embodiments can be combined with each other.

[0050] In the following description, many specific details are set forth in order to fully understand the present invention. However, the present invention can also be implemented in other ways different from those described here. Therefore, the protection scope of the present invention is not limited by the specific details disclosed below. EXAMPLE LIMITATIONS.

[0051] figure 1 A flow chart of a method for handling a terminal abnormality according to an embodiment of the present invention is shown.

[0052] like figure 1 As shown, according to the method ...

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Abstract

The invention provides a terminal exception processing method which includes that when a terminal uses a current system, running logs of the current system is stored in an appointed storage space; an appointed system in the terminal is controlled to read the running logs stored in the appointed storage space and detect whether abnormal running logs exist in the stored running logs; when there are abnormal running logs, an appointed operation system is controlled to inform the current system to operate an abnormal running module corresponding to the abnormal running logs, to obtain all the abnormal running logs in the abnormal running module and to send all the abnormal running logs to an appointed server. Correspondingly, the invention further provides a terminal exception processing device and the terminal. By adopting the terminal exception processing method and device and the terminal, problems occurred in the terminal can be fed back to manufacturers timely so that the manufacturers can find the solutions quickly according to the problems, further small problems which have not caused serious impacts can be solved timely, and the use experience of users can be improved.

Description

technical field [0001] The present invention relates to the technical field of terminals, in particular, to a method for processing terminal abnormalities and a device for processing terminal abnormalities. Background technique [0002] At present, the after-sales service method is usually adopted for terminal after-sales, that is, consumers find after-sales service for maintenance services when there is a serious problem with the terminal, which affects the use of the terminal. After the terminal has a problem, find after-sales service. The maintenance engineer needs to analyze the cause of the problem in detail. The maintenance process is troublesome and the maintenance cycle is long, which affects the customer experience. [0003] In addition, when there is a new software version upgrade for a terminal on the market, consumers need to download the new version on the Internet to upgrade. This process is complex and risky. It is also time-consuming and labor-intensive for ...

Claims

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Application Information

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IPC IPC(8): G06F11/34
Inventor 袁新焰
Owner YULONG COMPUTER TELECOMM SCI (SHENZHEN) CO LTD
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