Customer relation management system based on cloud platform and cloud computing

A technology of customer relationship management and cloud platform management, which is applied in the field of cloud computing systems, can solve problems such as technology not keeping up with business changes, restricting enterprise development, etc., and achieve rapid troubleshooting and achieve the effect of troubleshooting

Inactive Publication Date: 2015-06-24
GUANGZHOU LANCUI TRADE CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This is a traditional CRM that uses technology to drive business, but often due to cost reasons,

Method used

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  • Customer relation management system based on cloud platform and cloud computing
  • Customer relation management system based on cloud platform and cloud computing
  • Customer relation management system based on cloud platform and cloud computing

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[0067] In order to make it easy to understand the technical means, creative features, goals and effects achieved by the present invention, the present invention will be further explained below in conjunction with the drawings and specific embodiments.

[0068] Such as figure 1 , figure 2 , image 3 , Figure 4 As shown, the present invention proposes a customer relationship management system based on cloud platform and cloud computing. The system includes a basic cloud platform layer, a data layer, an application platform layer, an application system layer, a user access layer, and unified security / management monitoring. Platform

[0069] The said basic cloud platform layer is built on the basis of basic software, hardware and network through cloud computing technology to build a unified high-availability and scalable cloud platform to provide services such as basic operating system deployment for upper-layer applications;

[0070] The said data layer installs and deploys databases ...

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Abstract

The invention provides a customer relation management system based on a cloud platform and cloud computing. The customer relation management system based on the cloud platform and cloud computing comprises a basic cloud platform layer, a data layer, an application platform layer, an application system layer, a user access layer and a uniform safety/management monitoring platform, and multiple types of customization development or customization methods are provided to meet similar specific requirements and mainly comprise customization of business opportunities, customization of customers, customization of linkmen, customization of activities, customization of interface scripts and the like. The problem of how to efficiently and reliably run a CRM on a private cloud platform is mainly inspected in the process, the CRM provides a mobile service through the private cloud, and building of the CRM platform based on cloud computing not only has high theoretical significance but also has practical significance. A customer relation management service platform which is low in cost, high in practicability and reliability and expanded as needed is provided for large and medium enterprises, assists enterprises in standardizing and improving internal management, and has broad market popularization prospects.

Description

technical field [0001] The invention relates to a cloud computing system, in particular to a customer relationship management system based on a cloud platform and cloud computing. Background technique [0002] With the rapid development of information technology, especially the emergence of cloud computing technology, it provides a higher space for CRM system, and has become an important development trend. After the emergence of cloud computing, it provides a broader development platform and more and better business models for customer relationship management (CRM). Cloud computing CRM may replace traditional CRM and become the mainstream of the industry or will soon be realized and become a mainstream development trend. [0003] Under the typical working mode of the CRM platform based on cloud computing technology, enterprises using the CRM system no longer need to perform cumbersome client configuration and operation, and do not need to care about the configuration, manag...

Claims

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Application Information

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IPC IPC(8): H04L29/08H04L12/24
CPCH04L41/5064H04L67/1097
Inventor 韩婕珺龚天贵李子恩蔡美君
Owner GUANGZHOU LANCUI TRADE CO LTD
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