Intelligent terminal operation and maintenance emanagement system

Abstract

An intelligent terminal operation and maintenance management system comprises a client end management module, an terminal operation and maintenance scheduling management module, a client evaluation module and an auxiliary management module, wherein the client end management module is connected with the terminal operation and maintenance scheduling management module and the client evaluation module, and the auxiliary management module is connected with the terminal operation and maintenance scheduling management module and the client evaluation module. The intelligent terminal operation and maintenance management system provided by the invention is capable of realizing automatic submission of terminal operation and maintenance demands and uniform scheduling management of operation and maintenance personnel, so that the working efficiency and the service quality of the personnel can be effectively improve, and the enterprise operation and maintenance cost is lowered.

Description

technical field [0001] The invention belongs to the field of information technology, and in particular relates to an intelligent terminal operation and maintenance management system. Background technique [0002] With the continuous improvement of the level of enterprise informatization, the utilization rate and importance of terminals have also increased. At present, most enterprises adopt the form of dispatching personnel to carry out terminal maintenance after receiving a telephone repair report. However, if you do not know the status of the faulty terminal, do not know the working position and status of the terminal operation and maintenance personnel, and the telephone specialist cannot receive user requests in the first time due to nervousness, etc., all of these factors will restrict the response time and service quality of the terminal operation and maintenance. [0003] In order to effectively improve the work efficiency and quality of operation and maintenance per...

AI Technical Summary

Problems solved by technology

However, if you do not know the status of the faulty terminal, do not know the working position and status of the terminal operation and maintenance personnel, and the telephone specialist cannot receive user requests in the first time due to nervousness, etc., all of these factors will restrict the response time and service quality of the terminal operation and maintenance

[0003] In order to effectively improve the work efficiency and quality of operation and maintenance personnel and reduce the cost of enterprise operation and maintenance, a terminal management system is urgently needed to realize the unified scheduling management of terminal operation and maintenance personnel and the full closed-loop management of the service process, but there is still a lack of such a system

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