Intelligent terminal operation and maintenance emanagement system

An operation and maintenance management and intelligent terminal technology, applied in the information field, can solve problems such as lack of systems, lack of knowledge of the working position and status of terminal operation and maintenance personnel, restriction of terminal operation and maintenance response time and service quality, etc., to reduce operation and maintenance costs, The effect of improving work efficiency and service quality

Inactive Publication Date: 2015-09-09
STATE GRID TIANJIN ELECTRIC POWER +1
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  • Abstract
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  • Application Information

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Problems solved by technology

However, if you do not know the status of the faulty terminal, do not know the working position and status of the terminal operation and maintenance personnel, and the telephone specialist cannot receive user requests in the first time due to nervousness, etc., all of these factors will restrict the response time and service quality of the terminal operation and maintenance
[0003] In order to

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  • Intelligent terminal operation and maintenance emanagement system
  • Intelligent terminal operation and maintenance emanagement system

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Embodiment Construction

[0010] The intelligent terminal operation and maintenance management system provided by the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0011] Such as figure 1 As shown, the intelligent terminal operation and maintenance management system provided by the present invention includes: client management module 1, terminal operation and maintenance scheduling management module 2, customer evaluation module 3 and auxiliary management module 4; wherein: client management module 1 and terminal operation and maintenance The scheduling management module 2 is connected to the customer evaluation module 3 , and the auxiliary management module 4 is connected to the terminal operation and maintenance scheduling management module 2 and the customer evaluation module 3 .

[0012] Such as figure 2 As shown, the client management module 1 has terminal information collection and user service request information r...

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Abstract

An intelligent terminal operation and maintenance management system comprises a client end management module, an terminal operation and maintenance scheduling management module, a client evaluation module and an auxiliary management module, wherein the client end management module is connected with the terminal operation and maintenance scheduling management module and the client evaluation module, and the auxiliary management module is connected with the terminal operation and maintenance scheduling management module and the client evaluation module. The intelligent terminal operation and maintenance management system provided by the invention is capable of realizing automatic submission of terminal operation and maintenance demands and uniform scheduling management of operation and maintenance personnel, so that the working efficiency and the service quality of the personnel can be effectively improve, and the enterprise operation and maintenance cost is lowered.

Description

technical field [0001] The invention belongs to the field of information technology, and in particular relates to an intelligent terminal operation and maintenance management system. Background technique [0002] With the continuous improvement of the level of enterprise informatization, the utilization rate and importance of terminals have also increased. At present, most enterprises adopt the form of dispatching personnel to carry out terminal maintenance after receiving a telephone repair report. However, if you do not know the status of the faulty terminal, do not know the working position and status of the terminal operation and maintenance personnel, and the telephone specialist cannot receive user requests in the first time due to nervousness, etc., all of these factors will restrict the response time and service quality of the terminal operation and maintenance. [0003] In order to effectively improve the work efficiency and quality of operation and maintenance per...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 孟洁郑庆竹
Owner STATE GRID TIANJIN ELECTRIC POWER
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