A method and system for collecting user experience

A technology of user and experience information, applied in the field of collecting user experience

Active Publication Date: 2019-01-08
INSPUR BEIJING ELECTRONICS INFORMATION IND
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] How to collect the first experience and needs of the user management and maintenance operation process in the first time has become an important reference for software upgrades and the first appeal of customer-centricity. The storage environment user operation experience collection system realizes effective statistics and presentation of user experience and feedback, which becomes A bridge for interaction between manufacturers and front-line users, enabling users to communicate ideas in a timely and efficient manner

Method used

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  • A method and system for collecting user experience
  • A method and system for collecting user experience

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Embodiment Construction

[0034] The core of the present invention is to provide a method for collecting user experience, which can collect experience feedback information and user operation information in the process of user operation at the first time without affecting the actual operation of the user.

[0035] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0036] Please refer to figure 1 , figure 1 It is a flowchart...

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Abstract

The invention discloses a method for collecting user experience. The method comprises the steps that: a management server collects user experience information, and sends the user experience information to an experience collection server; wherein the user experience information comprises user operation information and user feedback information; the experience collection server analyzes the user experience information according to a preset program to obtain an analysis result and feeds back the analysis result to a terminal; the method generates no influence on the management of a user on flow operation or actual operation of the user, and the user experience information can be collected completely and quickly; and the invention further discloses a system for collecting user experience.

Description

technical field [0001] The invention relates to the field of data analysis and processing, in particular to a method and system for collecting user experience. Background technique [0002] With the network, scale, and rapid changes of the storage environment, manufacturers' R&D personnel cannot stick to stereotypes and work behind closed doors. R&D personnel must keep abreast of user needs and truly understand the needs of customers' front-line management and maintenance personnel. Especially in a diversified data center storage environment, front-line personnel expect to be able to manage the entire storage environment in a simple, convenient, and fast manner. The deficiencies and improvement suggestions of the system management software can be fed back to the manufacturer in the first time, which is convenient for the manufacturer. Software system upgrades, improvements, and quick response to customers, whether it can really meet customer needs has become an important con...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L29/06
CPCH04L41/142H04L41/22H04L63/0876H04L63/10
Inventor 袁鹏飞
Owner INSPUR BEIJING ELECTRONICS INFORMATION IND
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