Intelligent restaurant management method and system

Abstract

The invention relates to an intelligent restaurant management method and system. The method includes the following steps: food ordering information of a user is transmitted to an application server through a user terminal, and the food ordering information at least includes selected dish information, remark information, dining time and a dining position; and the application server processes the food ordering information, sends processed food ordering information to a receiving unit, and a kitchen and a storehouse complete dish processing according to received information of the receiving unit, and dishes are transferred to the designated position in the food ordering information through a dish transfer unit. The intelligent restaurant management method provided by the invention can provide services such as self-service food ordering and settlement for users, avoids the circumstances of ordering errors and delivery errors caused by human factors, improves the degree of satisfaction of users, and enhances competitiveness of an enterprise.

Description

technical field [0001] The invention relates to the field of communication and automation, in particular to an intelligent restaurant management method and system. Background technique [0002] With the gradual acceleration of the pace of modernization, people's requirements for quality of life are getting higher and higher. Due to the particularity of the catering industry, people's dining time is relatively concentrated. Faced with the situation of a large number of customers dining at the same time, the traditional catering industry has become increasingly The more it is unable to meet people's fast-paced needs, at present, the existing restaurant management is usually where the waiters are responsible for ordering, delivery and settlement, and the kitchen staff manages the raw materials. This traditional restaurant management model is very inflexible. On the one hand A lot of people are needed to provide services, and it is easy to cause problems such as wrong dishes, un...

AI Technical Summary

Problems solved by technology

[0002] With the gradual acceleration of the pace of modernization, people's requirements for quality of life are getting higher and higher. Due to the particularity of the catering industry, people's dining time is relatively concentrated. Faced with the situation of a large number of customers dining at the same time, the traditional catering industry has become increasingly The more it is unable to meet people's fast-paced needs, at present, the existing restaurant management is usually where the waiters are responsible for ordering, delivery and settlement, and the kitchen staff manages the raw materials. This traditional restaurant management model is very inflexible. On the one hand A lot of people are needed to provide services, and it is easy to cause problems such as wrong dishes, unsuitable dishes, and dishes sold out without being discovered in advance, which will lead to consumer dissatisfaction and affect business efficiency. On the other hand, it will cause waiting for ordering and settlement A lot of useless time is wasted, affecting user experience, and it is impossible to collect dish sales and customer experience information feedback in a timely manner, and it is impossible for operators to grasp enough data as a basis to adjust marketing strategies in a timely manner. Therefore, a new one is urgently needed. Technical means can save the labor cost of restaurants, while improving work efficiency and service quality

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