Fusion knowledge base processing method and device and knowledge base management system

Abstract

The invention discloses a fusion knowledge base processing method and a device and a knowledge base management system. The fusion knowledge base processing method comprises the steps of extracting a knowledge classification catalogue from a common problem FAQ library and an ontology knowledge base, wherein the ontology knowledge base comprises a knowledge ontology and a ontology relation, based on the knowledge ontology, ontology relation and the knowledge classification catalogue, mount the contents of the FAQ library into the ontology knowledge base, and generating a fusion knowledge base. The fusion knowledge base processing method solves the problem that in the prior art the performance of the FAQ system can hardly be enhanced because the retrieval question answering system, the question answering system based on the knowledge base and the community cooperative question answering system have many defects in the practical application.

Description

technical field [0001] The invention relates to the technical field of computer and communication, in particular to a fusion knowledge base processing method and device, and a knowledge base management system. Background technique [0002] The current question answering system is usually divided into three categories, including: retrieval question answering system, knowledge base based question answering system and community collaborative question answering system. Among them, retrieval question answering systems are widely used, such as intelligent customer service systems, which are based on frequently asked questions (FAQ for short); question answering systems based on knowledge bases are rarely used. Applications such as expert systems, etc.; social collaborative question answering systems, such as Baidu Zhizhi, etc., are difficult to judge the accuracy of the question and answer and process the results of the question and answer, and more to solve problems through group...

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Problems solved by technology

[0005] In order to solve the above technical problems, the present invention provides a fusion knowledge base processing method and device, as well as a knowledge base management system, to solve the question answering system in the prior art, due to the retrieval question answering system, knowledge base based question answering system and community Collaborative question answering systems have various defects in practical applications, which make it difficult to improve the performance of question answering systems

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