Government affair appeal acceptance center system

Abstract

The invention relates to a government affair appeal acceptance center system. According to the system, hotline call centers, a plurality of appeal acceptance channels such as mobile applications (APP), WeChat service number applications and Web websites are creatively integrated, application data of the channels are exchanged through a data interaction interface, appeal data of the plurality of channels are driven through a work order management system, mass information is intensively stored through a customer management system, and various appeals are uniformly processed through a business processing system, so that the aims of multi-form acceptance, one-platform transaction, shift according to responsibility and instant settlement are achieved, the government credibility is continually improved and the social harmony and stability are prompted.

Description

technical field [0001] The invention relates to a government appeal acceptance center system, which belongs to the technical field of electronic information. Background technique [0002] The acceptance of government appeals has always been the focus of government service departments at all levels (Government Affairs Center, Letters and Calls Bureau, Mass Work Bureau). The traditional acceptance method is through postal letters or on-site direct acceptance. With the advancement of telecommunication technology, there has been a way to accept appeals by telephone (hotline), which greatly facilitates the masses to reflect their appeals. [0003] With the development of Internet technology, especially the emergence of mobile Internet, the application of government service + Internet has also become a common channel for government appeals. However, these emerging technical means have not been organically integrated with the previous letter acceptance, on-site appeal, and hotlin...

AI Technical Summary

Problems solved by technology

However, these emerging technical means have not been organically integrated with the previous letter acceptance, on-site appeal, and hotline acceptance. The appeal acceptance department is tired of collecting, assembling, and sorting out appeals from different channels, and requires special personnel to collect special channels. Different channels Collected appeals cannot be shared and duplicated, requiring a lot of manpower for repeated processing

The collected appeals need to be manually classified and transferred to relevant departments for processing, which seriously affects the processing and resolution speed of the masses’ appeals, and is not conducive to building an efficient and transparent new service-oriented government.

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