Government affair appeal acceptance center system

A central system and government technology, applied in the field of electronic information, can solve the problems of inability to share and arrange weights, consuming a lot of manpower, and being tired of collecting, gathering, and sorting, so as to reduce intermediate time-consuming links, promote social harmony and stability, and improve social harmony and stability. The effect of government credibility

Inactive Publication Date: 2017-10-27
四川智美高科科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, these emerging technical means have not been organically integrated with the previous letter acceptance, on-site appeal, and hotline acceptance. The appeal acceptance department is tired of collecting, assembling, and sorting out appeals from different channels, and requires special personnel to collect special channels. Different channels Collected appea...

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  • Government affair appeal acceptance center system
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Embodiment Construction

[0018] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0019] A government appeal acceptance center system, such as figure 1 As shown, it includes business subsystem, functional server, data exchange interface and third-party system interface, among which:

[0020] Call center system: accept calls from the masses and respond to the results of the appeals of the masses.

[0021] Mobile application server: The server of the mobile application (APP), which realizes the acceptance of public appeals, browsing of appea...

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Abstract

The invention relates to a government affair appeal acceptance center system. According to the system, hotline call centers, a plurality of appeal acceptance channels such as mobile applications (APP), WeChat service number applications and Web websites are creatively integrated, application data of the channels are exchanged through a data interaction interface, appeal data of the plurality of channels are driven through a work order management system, mass information is intensively stored through a customer management system, and various appeals are uniformly processed through a business processing system, so that the aims of multi-form acceptance, one-platform transaction, shift according to responsibility and instant settlement are achieved, the government credibility is continually improved and the social harmony and stability are prompted.

Description

technical field [0001] The invention relates to a government appeal acceptance center system, which belongs to the technical field of electronic information. Background technique [0002] The acceptance of government appeals has always been the focus of government service departments at all levels (Government Affairs Center, Letters and Calls Bureau, Mass Work Bureau). The traditional acceptance method is through postal letters or on-site direct acceptance. With the advancement of telecommunication technology, there has been a way to accept appeals by telephone (hotline), which greatly facilitates the masses to reflect their appeals. [0003] With the development of Internet technology, especially the emergence of mobile Internet, the application of government service + Internet has also become a common channel for government appeals. However, these emerging technical means have not been organically integrated with the previous letter acceptance, on-site appeal, and hotlin...

Claims

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Application Information

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IPC IPC(8): G06Q10/10G06Q50/26
CPCG06Q10/103G06Q50/26
Inventor 王鵾陈志
Owner 四川智美高科科技有限公司
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