Task distribution method, apparatus and terminal equipment thereof

A task allocation and task processing technology, applied in the direction of instruments, data processing applications, resources, etc., can solve statistical errors, disadvantages, etc.

Inactive Publication Date: 2017-12-26
SHENZHEN BILLIONS FINANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the embodiment of the present invention provides a task allocation method, device and terminal equipment to solve the problem that the existing telemarketing system needs to manually distribute and count sales tasks, which is likely to cause statistical errors and is not conducive to salespersons according to Issues with sales that have been dialed to determine when to call again

Method used

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  • Task distribution method, apparatus and terminal equipment thereof
  • Task distribution method, apparatus and terminal equipment thereof
  • Task distribution method, apparatus and terminal equipment thereof

Examples

Experimental program
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Effect test

Embodiment 1

[0023] figure 1 It shows an implementation flow chart of a task allocation method provided in the embodiment of this application, which is described in detail as follows:

[0024] Step S11, receiving a task to be processed, calling the current processing state of the task to be processed, wherein the task to be processed includes at least one item;

[0025] In the embodiment provided by this application, the task allocation system receives and summarizes the tasks to be processed in the current stage within a preset time period, that is, pending tasks; wherein, the pending tasks include unprocessed new tasks and processed tasks. Tasks that need to be processed again; the tasks that need to be processed again include tasks that need to be processed again after being processed once and tasks that need to be processed again after multiple processing. The task allocation system invokes the current processing status of each summarized pending task, so as to assign different pendin...

Embodiment 2

[0054] Corresponding to the task allocation method described in the above embodiment, image 3 A structural block diagram of the task allocation apparatus provided by the embodiment of the present invention is shown, and for convenience of description, only parts related to the embodiment of the present invention are shown.

[0055] refer to image 3 , the task distribution device includes: a receiving unit 31, an acquisition unit 32, and a distribution unit 33, wherein:

[0056] The receiving unit 31 is configured to receive tasks to be processed, and invoke the current processing status of the tasks to be processed, wherein the tasks to be processed include at least one item;

[0057] In the embodiment provided by this application, the task allocation system receives and summarizes the tasks to be processed in the current stage within a preset time period, that is, pending tasks; wherein, the pending tasks include unprocessed new tasks and processed tasks. Tasks that need ...

Embodiment 3

[0085] Figure 4 It is a schematic diagram of a terminal device provided by Embodiment 3 of the present invention. Such as Figure 4 As shown, the terminal device 4 of this embodiment includes: a processor 40 , a memory 41 and a computer program 42 stored in the memory 41 and operable on the processor 40 . When the processor 40 executes the computer program 42, the steps in the above-mentioned embodiments of the task allocation method are realized, for example figure 1 Steps S11 to S13 are shown. Alternatively, when the processor 40 executes the computer program 42, it realizes the functions of the modules / units in the above-mentioned device embodiments, for example image 3 The functions of modules 31 to 33 are shown.

[0086] Exemplarily, the computer program 42 can be divided into one or more modules / units, and the one or more modules / units are stored in the memory 41 and executed by the processor 40 to complete this invention. The one or more modules / units may be a s...

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PUM

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Abstract

Embodiments of the invention are suitable for the task distribution technology field and provide a task distribution method, an apparatus and terminal equipment thereof. The method comprises the following steps of receiving a task to be processed and calling a current processing state of the task to be processed, wherein correlation information of a user is acquired, and according to the correlation information, the user who needs to receive the task to be processed is determined; and according to the current processing state, distributing the task to be processed to the user who needs to receive the task to be processed. In the above process, a task distribution system receives and gathers the task to be processed and acquires a state to be processed of the task to be processed so that a servicer which processes the task to be processed does not need to manually calculate the task to be processed and search the current processing state of the task to be processed, therefore, a workload of the server is reduced and a statistical error is avoided.

Description

technical field [0001] This embodiment belongs to the technical field of task allocation, and in particular relates to a task allocation method, device and terminal equipment. Background technique [0002] At present, many enterprises will set up telemarketing departments in order to increase their popularity or increase the sales of their products. Telemarketing uses the telephone as the main means of communication, with the help of the Internet, fax, SMS, mail delivery and other auxiliary methods, through a dedicated telephone marketing number, directly contacting customers in the name of the company to complete the company's product recommendation, consultation, quotation, and product transactions The business of the main marketing process such as condition confirmation. In the telemarketing department of an enterprise, it is usually necessary to manually assign different telemarketing tasks to different salespersons, so that the salesperson can obtain the information of...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/06311
Inventor 段彬吴润龙
Owner SHENZHEN BILLIONS FINANCE CO LTD
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