A question and answer processing method and device based on image recognition

Abstract

The purpose of this application is to provide a question and answer processing method and device based on picture recognition; to extract corresponding search information from the target picture submitted by the question and answer request user, wherein the search information includes one or more text information and the text relative position information of the information in the picture; matching query in a reference picture library based on the search information, so as to obtain a reference picture matching the text information and the relative position information; based on the reference picture corresponding The question and answer information determines the answer information of the question corresponding to the target picture. This application can realize the identification and processing of problem requests provided by users and expressed in the form of pictures, thereby improving the service capability and service coverage of intelligent customer service equipment or applications, reducing the ratio of intelligent processing to manual processing, and greatly saving manpower resources, improving the overall efficiency of user problem handling.

Description

technical field [0001] The present application relates to the field of image processing, in particular to a technology of question-answer processing based on image recognition. Background technique [0002] With the development of computer network technology, various Internet applications, such as web applications or terminal applications, will provide question-and-answer platforms or windows for interacting with Internet users. questions, in order to obtain the answers to the questions. In the prior art, the questions submitted by the user are usually analyzed and answered by the application-related artificial customer service or the intelligent customer service system. Generally, the intelligent customer service system can only communicate with the content in the form of text. Users communicate, that is, they need users to input questions in the form of text; although human customer service can handle various forms of content submitted by users, such as text or pictures, e...

AI Technical Summary

Problems solved by technology

[0002] With the development of computer network technology, various Internet applications, such as web applications or terminal applications, will provide question-and-answer platforms or windows for interacting with Internet users. questions, in order to obtain the answers to the questions. In the prior art, the questions submitted by the user are usually analyzed and answered by the application-related artificial customer service or the intelligent customer service system. Generally, the intelligent customer service system can only communicate with the content in the form of text. Users communicate, that is, they need users to input questions in the form of text; although human customer service can handle various forms of content submitted by users, such as text or pictures, etc., the use of this method The required labor cost is high, and the efficiency of problem handling is low, and affected by the operating experience of different manual customer service, it is easy to have inconsistent problem handling levels as a whole

For Internet applications with a large number of users, the frequency of users’ questions is usually high and there are many types of questions. At this time, neither the existing intelligent customer service system nor manual customer service can take into account the convenience of user operations and improve the efficiency of problem handling , and reduce resource costs and other beneficial effects

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