AI-based intelligent electricity fee collection system

Abstract

The invention relates to an AI-based intelligent electricity fee collection system. The system comprises an electricity utilization client basic information module, a feature extraction module, an electricity utilization client analysis module, an intelligent collection scheme module, an intelligent external calling module, a short message / Wechat / Alipay intelligent collection module and an intelligent quality detection module. The electricity utilization client basic information module is used for storing basic information of electricity utilization clients acquired from an electric power sales system. The feature extraction module is used for extracting different features of electricity utilization clients. The electricity utilization client analysis module is used for analyzing and processing the basic information and the features of the electricity utilization clients, carrying out user portrait drawing and constructing different types of user modules. The intelligent collection scheme module is used for generating different intelligent collection schemes according to different user modules. The intelligent external calling module is used for automatically dialing numbers to collect electricity fees according to the intelligent collection schemes. The short message / Wechat / Alipay to intelligent collection module is used for sending information to users to collect electricityfees. The intelligent quality detection module is used for automatically detecting quality of the collected fees. According to the invention, automatic intelligent fee collection can be achieved; workload of manual fee collection is reduced, manual operation cost of enterprises is reduced, fee collection quality is reduced and the service level of the enterprises is improved.

Description

technical field [0001] The invention belongs to the field of marketing / electricity charges, and in particular relates to an AI-based intelligent collection system for electricity charges. Background technique [0002] The current collection of electricity bills mainly uses the power marketing system to manually check user files, arrears information, payment time, etc., and then adopts SMS reminders, manual telephone reminders, door-to-door reminders, and delivery of reminders for electricity bills. This method not only consumes a lot of manpower, but also due to the uneven business level of the reminder staff, it is easy to forget to remind the fee due to external factors, unreasonable demands from customers, work pressure, etc. Poor communication leads to failure to collect electricity bills on schedule or conflicts with customers, which affects the corporate image of the power supply company. Contents of the invention [0003] The purpose of the present invention is to ...

AI Technical Summary

Problems solved by technology

[0002] The current collection of electricity bills mainly uses the power marketing system to manually check user files, arrears information, payment time, etc., and then adopts SMS reminders, manual telephone reminders, door-to-door reminders, and delivery of reminders for electricity bills. This method not only consumes a lot of manpower, but also due to the uneven business level of the reminder staff, it is easy to forget to remind the fee due to external factors, unreasonable demands from customers, work pressure, etc. Poor communication leads to failure to collect electricity bills on schedule or conflicts with customers, which affects the corporate image of the power supply company

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