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A customer service system for electronic commerce

A technology of customer service system and e-commerce, applied in the field of customer service system, can solve the problems of waste of customer service system and high labor cost, and achieve the effect of cost saving

Inactive Publication Date: 2018-12-11
SUZHOU INDAL PARK INSTITUE OF VOCATIONAL TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But the current labor cost is also very high, and the flawed customer service system will cause waste

Method used

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  • A customer service system for electronic commerce

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Embodiment Construction

[0018] The following will clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0019] see figure 1 , providing a customer service system for e-commerce, including a client module 1, a data storage module 2, a problem similarity comparison module 3, an automatic customer service module 4 and a manual customer service module 5.

[0020] Described client module 1 is used for providing interface for client, comprises account number and password of client in the described client module 1, and client asks a question by account and password login in described client module 1, receives the question tha...

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Abstract

The invention discloses a customer service system for electronic commerce, which comprises a client module, a data storage module, a problem similarity comparison module, an automatic customer servicemodule and a manual customer service module. The customer service of electronic commerce is realized through the connection between the modules. In the above way, the customer service system for electronic commerce of the invention can match the manual service and the automatic service according to the needs, so that the consumers of the consultation can obtain the answers more quickly, the costof the manual customer service can be greatly saved, and the very high response rate and the customer satisfaction degree can be guaranteed.

Description

technical field [0001] The invention relates to the field of electronic commerce, in particular to a customer service system for electronic commerce. Background technique [0002] E-commerce is a business activity centered on the exchange of commodities by means of information network technology; it can also be understood as the activity of conducting transactions and related services in the form of electronic transactions on the Internet, intranets and value-added networks. The electronic, network and informatization of links. Customer service is an indispensable part of e-commerce. Only when customer service is done well can more people accept and use e-commerce. But the current labor cost is also very high, and the flawed customer service system will cause waste. Contents of the invention [0003] The technical problem mainly solved by the invention is to provide a customer service system for e-commerce, which saves manpower and has good service effect. [0004] In o...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q30/06
CPCG06Q30/01G06Q30/0601
Inventor 王成
Owner SUZHOU INDAL PARK INSTITUE OF VOCATIONAL TECH
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