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A method and apparatus for remotely assisted control of a cloud desktop

A remote assistance and cloud desktop technology, applied in the field of virtualization, can solve the problem of difficult control of administrators' operating rights, and achieve the effect of avoiding privacy.

Inactive Publication Date: 2018-12-11
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] According to the method and device for remotely assisting and controlling the cloud desktop provided by the embodiment of the present invention, it solves the problem that the administrator's operation authority is difficult to control

Method used

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  • A method and apparatus for remotely assisted control of a cloud desktop
  • A method and apparatus for remotely assisted control of a cloud desktop
  • A method and apparatus for remotely assisted control of a cloud desktop

Examples

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Embodiment Construction

[0041] The preferred embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described below are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0042] figure 1 It is a flowchart of a method for remotely assisting and controlling a cloud desktop provided by an embodiment of the present invention, as shown in figure 1 As shown, the steps include:

[0043] Step S101: When the management server receives a message from an administrator requesting remote assistance for a user, the management server determines whether the user needs to confirm the remote assistance according to the message.

[0044] Step S101 includes: the management server parses the message, obtains the user information of the administrator requesting remote assistance, and searches for the remote assistance method set by the user ac...

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PUM

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Abstract

The invention discloses a method and a device for remote assistance control of a cloud desktop, which relate to the technical field of virtualization. The method comprises the following steps: when the management server receives a message requesting the remote assistance user, the management server determines whether the remote assistance is required. if the management server determines the remoteassistance confirmed by the user is required, controlling the remote assistance according to an interaction result with the user; If the management server determines the the user confirmation remoteassistance is not required, the administrator is notified to directly connect to the cloud desktop of the user. The embodiment of the invention limits the access authority of the administrator by setting the remote assistance mode, controls the operation authority of the administrator, is flexible and matchable, and supports interaction, so the the administrator can have sufficient authority to provide remote assistance, and can prevent the administrator from abusing the authority to encroach on the privacy right of the user.

Description

technical field [0001] The invention relates to the technical field of virtualization, in particular to a method and device for remotely assisting and controlling a cloud desktop. Background technique [0002] For cloud desktops, when users encounter problems, they often need administrators to assist in troubleshooting, but it is difficult to grasp how to control the operation rights of administrators. If the restrictions are completely relaxed, the administrator may abuse the authority to violate the privacy of the user. If the authority is not relaxed, the administrator may not be able to provide sufficient help due to insufficient authority. [0003] In the traditional remote assistance or monitoring process, administrators often have too much authority, and can freely access the user's desktop as an administrator without the user's consent, thereby affecting the user's privacy. That is to say, if the administrator wants to monitor the user's cloud desktop, select the us...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L29/06H04L29/08
CPCH04L41/28H04L63/10H04L67/025H04L67/08H04L67/10
Inventor 吴剑卞登奎罗宏程
Owner ZTE CORP
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