Customer service method and device based on voiceprint recognition, computer device and storage medium

A technology of voiceprint recognition and customer service, which is applied in the computer field, can solve problems such as low efficiency, and achieve the effect of improving efficiency, accuracy and authenticity

Pending Publication Date: 2019-01-04
PING AN TECH (SHENZHEN) CO LTD
View PDF8 Cites 20 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the embodiment of the present invention provides a voiceprint recognition-based customer service method, device, computer equipment, and storage medium to solve the problem of low efficiency when solving user problems through the telephone customer service system

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Customer service method and device based on voiceprint recognition, computer device and storage medium
  • Customer service method and device based on voiceprint recognition, computer device and storage medium
  • Customer service method and device based on voiceprint recognition, computer device and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0047] In order to better understand the technical solutions of the present invention, the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings.

[0048] It should be clear that the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0049] Terms used in the embodiments of the present invention are only for the purpose of describing specific embodiments, and are not intended to limit the present invention. As used in the embodiments of the present invention and the appended claims, the singular forms "a", "said" and "the" are also intended to include the plural forms unless the context clearly indicates otherwise.

[0050]It should be understood that the term "and...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a customer service method and device based on voiceprint recognition, a computer device and a storage medium. The customer service method based on voiceprint recognition includes obtaining speech to be verified, the speech to be verified including user identification and at least one real-time verification information; extracting voiceprint features to be verified from thespeech to be verified; matching the voiceprint features to be verified and the pre-registered standard voiceprint features according to the user identification to obtain a first verification result; using at least one real-time authentication information to authenticate that identity of the user to obtain a second authentication result; if both the first authentication result and the second authentication result indicate that the authentication is passed, obtaining historical key information associated with the user identity according to the user identification; Obtain the prompt content according to the historical key information; and guiding the user through the action according to the prompt. The customer service method based on voiceprint recognition can greatly improve the processingefficiency and quickly solve the problem when the user uses the telephone customer service system.

Description

【Technical field】 [0001] The present invention relates to the field of computer technology, in particular to a customer service method, device, computer equipment and storage medium based on voiceprint recognition. 【Background technique】 [0002] At present, when the telephone customer service system authenticates the user, it adopts authentication methods such as the ID number manually input by the user and the relevant authentication password to realize the authentication. The user needs to frequently repeat the operation of listening-button-listening after dialing the customer service number with a mobile phone, which brings inconvenience to the user and affects the call efficiency of the user. In addition, the telephone customer service system is inefficient in the process of prompting and guiding users to operate. Problems that users can easily solve need to be operated step by step in the telephone customer service system according to redundant processes, which takes a...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): G10L17/00G10L17/06
CPCG10L17/00G10L17/06
Inventor 冯智斌安栋刘继鹏伍朗魏斌斌
Owner PING AN TECH (SHENZHEN) CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap