Mobile phone maintenance service system and method

Abstract

The invention discloses a mobile phone maintenance service system and method. The system comprises a client terminal, which is used for sending a preset maintenance order to an application server forstoring and pushing to a corresponding merchant terminal; the merchant terminal which is configured to send a receiving order request to the application server according to the maintenance order pushed by the application server for forwarding to the client terminal; an application server which is configured to forward the order receiving confirmation information fed back by the client terminal tothe merchant terminal so as to enable the merchant terminal to carry out maintenance operation, feed back the maintenance detail information inputted by the merchant terminal to the client terminal for payment confirmation, and end the maintenance order after the payment is completed; a background management Web which is used for reading the behavior operation records of the client terminal and the merchant terminal in real time, and canceling the current maintenance order in response to the withdrawal request sent by the merchant terminal according to the abnormal maintenance order. The system of the invention can push the maintenance service of the mobile phone to the user accurately and pertinently in real time, ensures the price transparency and the maintenance quality, and is convenient to operate.

Description

technical field [0001] The invention relates to the technical field of mobile phone maintenance services, in particular to a mobile phone maintenance service system and method. Background technique [0002] Traditional mobile phone repair services are generally provided by official manufacturers, agents, and repairers. The competition continues to intensify, and the development of the industry has problems such as imperfect industrial chains, low customer stickiness, inadequate technical support and services, poor convenience, and low price transparency. [0003] The inventor of the present invention finds in prior art research and practice, prior art has following defect: [0004] 1. Official manufacturers use original accessories for maintenance, which are often expensive and opaque, and consumers are easily fooled; [0005] 2. Although the vast majority of traditional repairs are in the form of physical stores, the service level and convenience are poor, and the transpar...

AI Technical Summary

Problems solved by technology

[0004] 1. Official manufacturers use original accessories for maintenance, which are often expensive and opaque, and consumers are easily fooled;

[0005] 2. Although the vast majority of traditional repairs are in the form of physical stores, the service level and convenience are poor, and the transparency of the repair process and prices is low;

[0006] 3. The professional level of the personnel engaged in the industry is uneven, which makes the quality of mobile phone repairs unable to be guaranteed

[0007] The above problems seriously plague and limit the development of traditional mobile phone repair companies

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