Telephone customer service method and device, and readable storage medium

Abstract

The invention discloses a telephone customer service method. The method comprises the following steps of: sending service processing navigation information to an incoming terminal after establishing acall connection with the incoming terminal, wherein the service processing navigation information comprises a voice navigation prompt and a first navigation menu corresponding to the voice navigationprompt; determining whether the service corresponding to a selected instruction is a manual service after receiving the selected instruction sent by the incoming terminal for the service processing navigation information; and if the service corresponding to the selected instruction is not the manual service, cutting off the call connection with the incoming terminal, and responding to the selected instruction based on the first navigation menu. The invention also discloses a telephone customer service device and a computer readable storage medium. According to the telephone customer service method and device and the computer readable storage medium, the waiting time for the user to handle the business through the customer service hotline can be reduced, the handling efficiency of the telephone service and the user satisfaction of the telephone customer service can be improved.

Description

technical field [0001] The invention relates to the technical field of mobile terminals, in particular to a telephone customer service method, telephone customer service equipment and a readable storage medium. Background technique [0002] The customer service hotline provides users with convenient business handling services through manual and automatic voice. Enterprises of all sizes, such as operators, banks, and government departments, provide customer hotline services. [0003] Taking the operator as an example, after the user dials the customer service hotline, he will enter the voice navigation to prompt the user to select the service to be handled, such as: press 1 for phone bill inquiry, press 2 for recharge, ..., press 0 for manual service, etc. To handle a certain business, especially when handling simple non-manual services, it is necessary to wait for the voice navigation to be played before clicking on the business to be processed, and then to press the buttons...

AI Technical Summary

Problems solved by technology

[0003] Taking the operator as an example, after the user dials the customer service hotline, he will enter the voice navigation to prompt the user to select the service to be handled, such as: press 1 for phone bill inquiry, press 2 for recharge, ..., press 0 for manual service, etc. To handle a certain business, especially when handling simple non-manual services, it is necessary to wait for the voice navigation to be played before clicking on the business to be processed, and then to press the buttons step by step according to the voice prompts, and the user needs to spend a lot of waiting time to wait The voice system broadcasts business services that are not required by oneself, and the business processing takes a long time, is inefficient, and the user experience is poor

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