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Performance calculation method, device and equipment and computer readable storage medium

A computing method and computing device technology, applied in computing, data processing applications, instruments, etc., can solve problems such as low work enthusiasm of agents, and achieve the effect of promoting work enthusiasm, stimulating work enthusiasm, and improving work efficiency

Pending Publication Date: 2019-08-02
GUANGDONG POWER GRID CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present application provides a performance calculation method, device, equipment and computer-readable storage medium, which solves the problem of low work enthusiasm of agents in the prior art

Method used

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  • Performance calculation method, device and equipment and computer readable storage medium
  • Performance calculation method, device and equipment and computer readable storage medium
  • Performance calculation method, device and equipment and computer readable storage medium

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Embodiment Construction

[0046] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0047] This application designs a performance calculation method, device, equipment, and computer-readable storage medium. Based on the work orders of the customer service business, a work order grabbing system is established, and the order grabbing rewards are issued in the form of red envelopes.

[0048] The first aspect of the present application provides a perf...

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Abstract

The embodiment of the invention discloses a performance calculation method and device, equipment and a computer readable storage medium, and the method comprises the steps: responding to order grabbing information of agent personnel, distributing a corresponding business work order to the agent personnel as a work order, and closing an order grabbing channel; when the agent personnel completes thework order, opening an order grabbing channel; according to the type of the business work order, triggering a red packet according to a preset rule; and when the performance of the seat personnel iscalculated, including the red envelope value of the red envelope in the performance. According to the method provided by the invention, the business characteristics of enterprise work order processingare combined, the work enthusiasm of employees is promoted by processing the concept of work order reward red envelope issuing under the condition that the overall performance is not changed, the work efficiency of enterprise business personnel is effectively improved, and the problem of low work enthusiasm of agent personnel in the prior art is solved.

Description

technical field [0001] The present application relates to the field of performance calculation, and in particular to a performance calculation method, device, equipment and computer-readable storage medium. Background technique [0002] The customer service center is committed to promoting lean internal management and refined external services. Comprehensively improving the level of customer service is conducive to improving the work efficiency and service quality of the company's customer service center, and realizing the company's lean management, thereby effectively improving customer satisfaction and enhancing the corporate image. [0003] The calculation of the customer service business volume of the customer service center is mainly based on the number of accepted work orders. Improving the average work order processing volume of agents means improving the work efficiency of the call center and increasing customer satisfaction. However, the performance calculation of...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/10G06Q20/06
CPCG06Q10/06393G06Q10/1057G06Q20/065
Inventor 叶枝平王国瑞覃浩方霆康峰陈宋苏立伟梁瑞莹刘振华曾晓锋杨雯哲
Owner GUANGDONG POWER GRID CO LTD
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