Broadband installation and maintenance auxiliary system

Abstract

The invention relates to the technical field of broadband installation and maintenance, and discloses a broadband installation and maintenance auxiliary system. The broadband installation and maintenance auxiliary system includes a client, the client comprises a network information module and a PING test module. The network information module is used for acquiring and displaying network information of a currently connected network, and the network information at least comprises an internal IP, an MAC address, a subnet mask, a gateway, a DNS setting, a WIFI SSID, a BSSID server address, a frequency, a channel and signal intensity; the PING test module comprises an automatic PING test unit and a manual PING test unit; the automatic PING testing unit is used for automatically testing a target according to a preset PING statement and displaying a result, and the manual PING testing unit is used for displaying a manual input window so that a person can input the PING statement, and is also used for testing the target according to the PING statement input by the person and displaying the result. The system is simple to operate, quick and accurate in fault positioning and comprehensive and sufficient in troubleshooting, the maintenance work pressure of front-line operation and maintenance personnel can be reduced, and the installation and maintenance efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of broadband installation and maintenance, in particular to a broadband installation and maintenance auxiliary system. Background technique [0002] Existing customer broadband fault diagnosis is mostly completed through manual inspection and debugging by technical maintenance personnel. For maintenance personnel, after receiving a user network problem request for on-site troubleshooting, maintenance personnel need to perform user terminal diagnosis and user PC Internet access. Operations such as parameter diagnosis and Internet authentication information reminder are generally completed through more troubleshooting equipment and portable computers, and it is necessary to switch software or equipment back and forth for troubleshooting operations and analysis. In large-scale broadband user coverage areas, the workload of maintenance personnel It is conceivable that this directly affects the efficiency of trou...

AI Technical Summary

Problems solved by technology

[0002] Existing customer broadband fault diagnosis is mostly completed through manual inspection and debugging by technical maintenance personnel. For maintenance personnel, after receiving a user network problem request for on-site troubleshooting, maintenance personnel need to perform user terminal diagnosis and user PC Internet access. Operations such as parameter diagnosis and Internet authentication information reminder are generally completed through more troubleshooting equipment and portable computers, and it is necessary to switch software or equipment back and forth for troubleshooting operations and analysis. In large-scale broadband user coverage areas, the workload of maintenance personnel It is conceivable that this directly affects the efficiency of troubleshooting and processing and is prone to errors; and it is cumbersome and burdensome to configure a portable computer and a variety of troubleshooting equipment on site, and the configuration cost is also high

For users, installation and maintenance personnel are slow to troubleshoot problems, and the results of troubleshooting are not ideal, which cannot satisfy customers in terms of efficiency and effect, which is not conducive to the improvement of users' professional recognition of radio and television network technical strength, and may easily lead to customer loss

[0003] With the development of market demand, some self-diagnosis systems for broadband customers have also appeared. For example, the patent document with the publication number CN105809454A discloses "a method for realizing self-service processing of customers with broadband problems for home customers". Through the broadband assistant on the client side, the Extract customer terminal information and guide customers to self-repair. The main contents include: Step 1. Sorting out the network nodes that the Jiake broadband service passes through, analyzing possible problems and solutions at each node, and solidifying the wizard; Step 2. Develop a program that can run on the computer, directly perform network diagnosis, and perform repair processing; step 3, develop a mobile phone APP, and the mobile phone realizes the same functions as the computer terminal; step 4, collect customer information, the customer information includes login information and Speed ​​measurement information; step 5, call the service center personnel to handle complaints, view the collected data in real time, and answer questions; however, the functions are not comprehensive enough, and users with many problems still cannot use the self-diagnosis system to effectively diagnose and deal with broadband services, and professional The security is relatively strong, and in the end, maintenance personnel will need to come to the site to provide service, and the practicability is not strong

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