Business process construction method and equipment

A business process and construction method technology, applied in the field of business process construction methods and equipment, can solve the problems of complex IVR process configuration, difficult expansion, and inability to meet the diversification requirements of IVR process, so as to achieve simple process configuration and help realize and Identify, effectively and conveniently obtain the effect of precise service

Active Publication Date: 2021-10-22
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a business process construction method and equipment to overcome the problems that the existing IVR process configuration is complex, difficult to expand, and unable to meet users' diverse requirements for IVR processes

Method used

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  • Business process construction method and equipment
  • Business process construction method and equipment
  • Business process construction method and equipment

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Embodiment Construction

[0059] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0060] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a particular order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances suc...

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Abstract

Embodiments of the present invention provide a service process construction method and device, the method comprising: determining the start event and end event corresponding to the target IVR service; obtaining each activity of the target IVR service between the start event and the end event; The corresponding relationship between activities and gateways determines the gateways corresponding to the obtained activities; according to the above-mentioned start event, end event, obtained activities, and determined gateways, construct the business process corresponding to the target IVR service. The method flow configuration provided by this embodiment is simple, and can effectively help relevant personnel to complete the IVR flow construction conveniently; at the same time, standardize the IVR construction flow, which is helpful for the realization and identification of the back-end code and subsequent data processing; in addition, the flow configuration is easy Expansion makes the IVR function more personalized and intelligent, meets the diversified requirements of existing users for the IVR process, enables users to obtain accurate services effectively and conveniently, and improves customer service experience.

Description

technical field [0001] The embodiments of the present invention relate to the field of computer technology, and in particular to a method and device for constructing a business process. Background technique [0002] With the continuous development of the economy, the communication technology has developed rapidly, and more and more people start to use the communication system of the communication operator for communication. [0003] At present, if a user encounters any problem when using the communication system of the communication operator, he usually consults the customer service system of the communication operator. Various business scenarios of the customer service system require the support of Interactive Voice Response (IVR). In the customer service outbound system, the IVR technology can provide customers with menu navigation functions, and has features such as all-weather automation and intelligence. More and more users start to use the IVR process of the outbound ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493
CPCH04M3/493H04M3/4936
Inventor 李岳刘佳杰刘金财
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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