Mobile network complaint tracing method and device
A mobile network, traceability information technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve problems such as long traceability response time, and achieve the effect of reducing response time and quickly delimiting
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[0027] The specific implementation manners of the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. The following examples are used to illustrate the present invention, but are not intended to limit the scope of the present invention.
[0028] figure 1 It shows that an embodiment of the present invention provides a method for traceability of mobile network complaints, including:
[0029] S11. Obtain the complaint time period and user ID of the current complaint event;
[0030] S12. Obtain the communication record corresponding to the user identifier within the complaint time period, and analyze and obtain the corresponding signaling sequence according to the communication record as the complaint sequence;
[0031] S13. Obtain traceability information of the current complaint event according to the complaint sequence and a preset traceability model.
[0032] Regarding the above step S11 to step S13, it ...
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