Mobile network complaint tracing method and device

A mobile network, traceability information technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve problems such as long traceability response time, and achieve the effect of reducing response time and quickly delimiting

Active Publication Date: 2019-11-22
CHINA MOBILE GROUP ZHEJIANG +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a method and device for traceability of mobile network complaints, which are used to solve the problem of long response time in existing traceability

Method used

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  • Mobile network complaint tracing method and device
  • Mobile network complaint tracing method and device
  • Mobile network complaint tracing method and device

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Embodiment Construction

[0027] The specific implementation manners of the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. The following examples are used to illustrate the present invention, but are not intended to limit the scope of the present invention.

[0028] figure 1 It shows that an embodiment of the present invention provides a method for traceability of mobile network complaints, including:

[0029] S11. Obtain the complaint time period and user ID of the current complaint event;

[0030] S12. Obtain the communication record corresponding to the user identifier within the complaint time period, and analyze and obtain the corresponding signaling sequence according to the communication record as the complaint sequence;

[0031] S13. Obtain traceability information of the current complaint event according to the complaint sequence and a preset traceability model.

[0032] Regarding the above step S11 to step S13, it ...

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Abstract

The embodiment of the invention provides a mobile network complaint tracing method and device. The method comprises the following steps of: obtaining a complaint time period and a user identifier of the current complaint event, acquiring a communication record corresponding to the user identifier in the complaint time period, and analyzing the communication record to obtain a corresponding signaling sequence as a complaint sequence, thereby obtaining the traceability information of the current complaint event according to the complaint sequence and a preset traceability model, achieving the quick delimitation of the complaint event, and reducing the response duration.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of network communication processing, and in particular to a method and device for traceability of mobile network complaints. Background technique [0002] Complaint handling is an important means to improve customer perception, and it is also an important issue to ensure the leading edge of network quality under the background of the current popularization of 4G services. Complaint traceability support work undertakes the important mission of improving customer service complaint handling efficiency and customer satisfaction. [0003] The existing mobile network complaint traceability system is based on the analysis of the signaling XDR (external data representation) of complaints from users, and takes the phenomenon of user complaints as the entrance, and manually handles the use failure scenarios and poor quality scenarios of complaints by network experts and complaint handling exp...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/04H04W24/08H04L12/24
CPCH04W24/04H04W24/08H04L41/5064H04L41/145
Inventor 李训文王晨杨川闻君郑远哲
Owner CHINA MOBILE GROUP ZHEJIANG
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