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Mobile network complaint tracing method and device

A mobile network and network-side technology, applied in the field of mobile network complaint traceability, can solve the problem of long traceability response time, achieve the effect of reducing response time and quickly demarcating

Active Publication Date: 2022-08-05
CHINA MOBILE GROUP ZHEJIANG +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a method and device for traceability of mobile network complaints, which are used to solve the problem of long response time in existing traceability

Method used

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  • Mobile network complaint tracing method and device
  • Mobile network complaint tracing method and device
  • Mobile network complaint tracing method and device

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Embodiment Construction

[0027] The specific embodiments of the present invention will be described in further detail below with reference to the accompanying drawings and embodiments. The following examples are intended to illustrate the present invention, but not to limit the scope of the present invention.

[0028] figure 1 It is shown that an embodiment of the present invention provides a mobile network complaint tracing method, including:

[0029] S11. Obtain the complaint time period and user ID of the current complaint event;

[0030] S12, obtaining the communication record corresponding to the user ID within the complaint time period, and analyzing and obtaining the corresponding signaling sequence according to the communication record, as the complaint sequence;

[0031] S13. Obtain the traceability information of the current complaint event according to the complaint sequence and a preset traceability model.

[0032] With respect to the above steps S11 to S13, it should be noted that, in ...

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Abstract

An embodiment of the present invention provides a mobile network complaint tracing method and device. The method includes: acquiring a complaint time period and a user identifier of a current complaint event, and acquiring a communication record corresponding to the user identifier within the complaint time period , and obtain the corresponding signaling sequence according to the communication record analysis as the complaint sequence, so as to obtain the traceability information of the current complaint event according to the complaint sequence and the preset traceability model, so as to quickly delimit the complaint event and reduce the response. duration.

Description

technical field [0001] Embodiments of the present invention relate to the technical field of network communication processing, and in particular, to a mobile network complaint tracing method and device. Background technique [0002] Complaint handling is an important means to improve customer perception, and it is also an important issue to ensure the leading edge of network quality in the context of the continuous popularization of 4G services. Complaint traceability support work undertakes the important mission of improving customer service complaint handling efficiency and customer satisfaction. [0003] The existing mobile network complaint traceability system is based on the signaling XDR (external data representation) of the complaint user complaint. Taking the user complaint phenomenon as the entry, network experts and complaint handling experts manually handle the use failure scenarios and poor quality scenarios of complaints. The expert knowledge base is establishe...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W24/04H04W24/08H04L41/5061H04L41/14
CPCH04W24/04H04W24/08H04L41/5064H04L41/145
Inventor 李训文王晨杨川闻君郑远哲
Owner CHINA MOBILE GROUP ZHEJIANG
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