Order allocation method and device, computer equipment and storage medium

Abstract

The invention relates to an order allocation method and device, computer equipment and a storage medium. The method comprises the steps of obtaining order information of an order, wherein the order information comprises address information and service demand information; obtaining a first service party set from a pre-stored service party database according to the address information and a first preset threshold value; obtaining a second service party set from the first service party set according to the service demand information; and selecting a target service party from the second service party set, and allocating the order to the target service party. The order allocation method and device, the computer equipment and the storage medium are high in efficiency and good in accuracy.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to an order distribution method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of Internet technology, people can book after-sales services such as installation and maintenance through the network platform. However, after-sales services usually require service personnel with certain technical qualifications to provide them. In the after-sales service industry, the traditional order distribution method is that the platform assigns the received orders to the service outlets with contract authorization, and the staff of the service outlets dispatch the orders that need to be serviced the next day to the subordinate engineers of the outlets one day in advance, and the engineers come to the door Provide services to users. The engineer usually has an order on the same day, so that the user cannot make an appointment fo...

AI Technical Summary

Problems solved by technology

The engineer usually has an order on the same day, so that the user cannot make an appointment for the service that needs to be visited on the same day or within one hour, and often needs to place an order one day in advance to make an appointment for the service

Moreover, in the actual service process, it often happens that the service outlets cannot receive orders in time or fail to confirm the door-to-door time with users in time, resulting in users often needing to wait for a long time for the outlets or engineers to confirm the door-to-door time, and even users need a long time on the day of door-to-door Waiting for engineers to come to service

It can be seen that the existing order allocation methods have problems such as low efficiency, poor accuracy and lack of timeliness.

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