Robot urgent reminding verbal skill optimization method and based on artificial intelligence

Abstract

The invention discloses a robot urgent reminding verbal skill optimization method and system based on artificial intelligence, which are used for solving the problems that the verbal skill during urgent reminding is too simple, the customer condition mining is not enough and the pressure is not applied in place in the existing robot urgent reminding, and the method comprise the following steps of:classifying topics of robot verbal skills; dividing topics of the robot verbal skill into a core topic, a special topic, a general topic and an excessive topic; and determining a topic structure; wherein the topic structure comprises a semantic slot; wherein the semantic slot is used for identifying intention details and key information, recording and identifying client identities, intentions andcapabilities in a cross-context manner, recording client passing communication tracks in a cross-multi-round dialogue manner, providing reference and cross-man-machine communication for behavior pre-judgment and strategy reminding, and defining a standard slot position to enable man-machine communication; according to the invention, the optimization of the robot verbal skill is realized by classifying the robot verbal skill and setting the semantic slots and pairs.

Description

technical field

[0001] The invention relates to the technical field of robot collection, in particular to an artificial intelligence-based method and system for optimizing robot collection speech skills. Background technique

[0002] The credit products of many financial institutions are aimed at young customers with low and middle income who are active on the Internet, and provide them with small, short-term Internet inclusive financial products for the purpose of living consumption, which can fill the gap in consumer financial services of traditional banks. With the further expansion of the scale of consumer credit, the role of collection will become more and more important. With the advancement of technology, some existing financial institutions use robots to collect debts; however, there are some problems in the speech skills of existing robots, specifically: when there is an inconsistency between the customer's repayment ability and repayment willingness, the performanc...

Images