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Window intelligent service system, method and equipment, and storage medium

An intelligent service and window technology, applied in the field of intelligent services, can solve the problems of heavy workload of public services, low service quality, and increased demand for services, so as to avoid low work efficiency, reduce coupling, and reduce work pressure.

Pending Publication Date: 2021-09-07
上海途悠信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of the gradual improvement of people's quality of life and the increasing demand for services and high quality requirements, the present invention provides a window intelligent service system, method, equipment and storage medium, which can solve the current public service workload and low service quality.

Method used

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  • Window intelligent service system, method and equipment, and storage medium
  • Window intelligent service system, method and equipment, and storage medium
  • Window intelligent service system, method and equipment, and storage medium

Examples

Experimental program
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Effect test

Embodiment 1

[0060] The embodiment of the present application provides a window intelligent service system, which can be used in the business places of relevant departments, and integrates the independent functions of various modules through AI artificial intelligence, so as to avoid the inefficiency of traditional public services.

[0061] Such as figure 1 As shown, a window intelligent service system includes: an identification module, a monitoring module, a selection module, a service module, a sending module and an evaluation module. The following is an interpretation of the window intelligent service system in conjunction with major public service places:

[0062] The identification module is used to identify the faces, fingerprints and ID cards of the public staff working at the window;

[0063] In a specific implementation scenario, the people who are currently handling business enter the processing hall, and through the guidance of the front desk staff, bring the people who handle ...

Embodiment 2

[0077] A window intelligent service system, the implementation steps are basically the same as that of embodiment 1, and further, it further interprets the three recognition methods of face, fingerprint and ID card:

[0078] Face recognition: collect face information through the binocular camera that comes with the window intelligent service system, first collect face images, and extract important details such as eyes, nose, and mouth through the face feature extraction device as face feature extraction importance;

[0079] Then, the extracted facial features are precisely positioned to reconstruct a new 3D face model, and the reconstructed 3D model is compared with the face model registered in the historical database. Through the efficient comparison and collision of facial features, the built-in dynamic The information catcher compares and recognizes various parts of the face and dynamic behaviors such as facial dynamic expressions such as opening mouth and blinking eyes:

...

Embodiment 3

[0088] In a specific implementation scenario, after the public personnel currently coming to the business hall complete the identity information verification in the smart window, their verification information will be connected to the relevant department system, and the list must be controlled hierarchically:

[0089] After the face recognition system successfully recognizes, the face recognition is synchronized to the background criminal data database of the relevant department in the background, interacts with the AI ​​intelligent robot held by the relevant department, and compares the face information with the wanted criminal. The arrest action can be taken if the success rate of comparison reaches more than 90%;

[0090] After the fingerprint and ID card information is successfully identified, it is also connected to the relevant department system in the background. universal.

[0091] Its docking platform can not only connect with the background of relevant departments, ...

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Abstract

The invention discloses a window intelligent service system, method and equipment, and a storage medium, and belongs to the technical field of intelligent services. The method comprises the following steps: recognizing human faces, fingerprints and identity cards of public persons working in a window, after the recognition is completed, starting the whole-course audio and video recording, storing the whole-course audio and video recording in a monitoring memory disk, enabling monitored public persons to select to handle required business through a human-computer interaction interface, then executing self-service or manual service according to the handling requirements of the public persons who handle the business in the window, then sending the requirements of handling the manual service to a manual service window, starting voice number calling reminding, and after manual service or self-service is completed, enabling the public persons to put forward suggestions or requirements to store the suggestions or requirements in the service system. The business handling speed of the business handling person can be better improved, and the pressure of window workers can be relieved.

Description

technical field [0001] The invention belongs to the field of intelligent services, and in particular relates to a system, method, equipment and storage medium for window intelligent services. Background technique [0002] At present, as people's living standards are getting higher and higher, people's demand for services and attitudes towards service quality are becoming more and more important, especially in public platform services. In order to implement the transformation of government functions promulgated by the state, The goal of improving the level of public services puts more emphasis on the policy of benefiting the people. Many service units have developed a service concept centered on public services. However, with the improvement of people's lives, the demand for services has also begun to increase. The types change from simple to complex, and the workload of service personnel becomes huge, which cannot meet the needs of business personnel; [0003] Furthermore, ...

Claims

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Application Information

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IPC IPC(8): G06Q50/26G06Q10/06G06F21/32G06F9/451
CPCG06Q50/26G06Q10/06393G06F21/32G06F9/451
Inventor 刘小龙
Owner 上海途悠信息科技有限公司
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