Smart phone answering method and system, medium and electronic terminal

Abstract

The invention relates to the technical field of artificial intelligence, and provides a smart phone answering method and system, a medium and an electronic terminal.The method comprises the steps of answering an unknown incoming call on behalf, and obtaining call voice of a calling party of the unknown incoming call; inputting the call voice into a preset voice semantic recognition model for semantic recognition, and obtaining a semantic recognition result; inputting the semantic recognition result into a preset category database for category matching, and determining an incoming call category; inputting the call voice and the semantic recognition result into a preset emotion recognition model for emotion recognition, and obtaining a target emotion recognition result; obtaining the importance degree of the current unknown incoming call by using the incoming call category and the target emotion recognition result; determining a fraud value of the current unknown incoming call according to the call voice, the target emotion recognition result and a preset fraud value acquisition rule; according to the importance degree, the fraud value and the preset call strategy matching rule, matching and executing the corresponding call strategy, and the new crank call can be effectively isolated.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method, system, medium and electronic terminal for answering a smart phone. Background technique [0002] Since the invention of the telephone, sales calls, scams, harassment, and more have come and gone in many forms. Most of the smart phone answering assistants such as "mobile phone housekeeper" on the existing market use a large number of harassing call databases calibrated by customers after answering, plus information such as phone attribution, number blacklist, etc., to block incoming calls across the board. [0003] However, this method cannot effectively isolate new sales calls, fraudulent calls, harassment calls, etc., such as artificial intelligence sales call customer service calls, etc., which brings inconvenience to users, and cannot intelligently classify new calls and their importance. Sorting and fraud value analysis, and due to differen...

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a smart phone answering method, system, medium and electronic terminal to solve the problem that the prior art cannot effectively isolate emerging harassing calls, and cannot better intelligently classify emerging calls and their importance Sorting and fraud value analysis, and problems with poor user experience

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