Interaction information processing method, device and equipment and storage medium

Abstract

The invention provides an interaction information processing method, device and equipment and a storage medium, and the method comprises the steps: obtaining interaction information between a customer service and a user, and forming a text file according to the interaction information; generating a plurality of key value pairs according to the text file, wherein the key value pairs comprise questions and answers; according to the multiple key value pairs, determining multiple question and answer categories, wherein each question and answer category corresponds to at least one key value pair in the multiple key value pairs, and each key value pair corresponds to one question and answer category; performing deduplication processing on each key value pair under each question and answer category to obtain residual key value pairs under each question and answer category; and generating question answering information according to the remaining key-value pairs under each question and answer category. According to the scheme, the question answering information can be generated, so that the customer service can quickly answer the question inquired by the user by taking the generated question answering information as reference, and the customer service efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of the Internet, and in particular to an interactive information processing method, device, device and storage medium. Background technique [0002] With the continuous development of Internet technology, major Internet e-commerce companies have been widely developed and applied. [0003] In the prior art, each Internet e-commerce provider provides users with an online customer system, so when a user wants to consult a question, they can assign customer service to the user through the online customer system, such as manual customer service or intelligent customer service, so that the allocated customer service can provide The user answers the question. [0004] However, in the prior art, when a user asks a question to the artificial customer service or the intelligent customer service, each answer requires the artificial customer service or the intelligent customer service to organize the language...

AI Technical Summary

Problems solved by technology

[0004] However, in the prior art, when a user asks a question to the artificial customer service or the intelligent customer service, each answer requires the artificial customer service or the intelligent customer service to organize the language, and then use the organized language to answer the question for the user. All need customer service to organize language by themselves, resulting in low customer service efficiency

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