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Information processing method and device of after-sales service, computer equipment and storage medium

An information processing method and a service location technology, applied in the field of after-sales service processing, can solve problems such as poor technology, inability to solve equipment problems, and insufficient maintenance professionalism, and achieve the effect of improving timeliness

Pending Publication Date: 2022-03-01
JIANGSU SUNING LOGISTICS CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

For example, after-sales service is maintenance or cleaning service. If the user is looking for maintenance or cleaning service offline, because he is not a professional platform team, the maintenance professionalism is not enough, and the engineer is randomly assigned, and the fault is not found in time or the fault is found but the technology is not good enough to solve the equipment. question

Method used

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  • Information processing method and device of after-sales service, computer equipment and storage medium
  • Information processing method and device of after-sales service, computer equipment and storage medium
  • Information processing method and device of after-sales service, computer equipment and storage medium

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Embodiment Construction

[0023] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0024] An information processing method for after-sales service provided by this application is applied to such as figure 1 shown in the application environment. Such as figure 1 As shown, the background management system 106 is used to implement an information processing method for after-sales service of the present application. Among them, the user inputs information related to after-sales service through the terminal device 102 , such as the service type, service location and service time of the after-sales service, and the terminal device 102 sends the related inform...

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Abstract

The invention relates to an after-sales service information processing method and apparatus, a computer device and a storage medium. The method comprises the steps of receiving service type information, service place information and first service time information of an after-sales service; identifying a plurality of first to-be-selected service providers according to the service type information and the service place information; acquiring second service time information of a plurality of first to-be-selected service providers; and according to the first service time information and the second service time information, identifying a target service provider from the plurality of first to-be-selected service providers, and determining third service time information of the target service provider. According to the method, the timeliness of the after-sales service can be improved, and more accurate and professional service providers for the after-sales service are provided for the user.

Description

technical field [0001] The present application relates to the technical field of after-sales service processing, in particular to an information processing method, device, computer equipment and storage medium for after-sales service. Background technique [0002] For service products, such as after-sales service, users can make an appointment for after-sales service on the e-commerce platform. For the after-sales service reserved by users, the major e-commerce platforms distribute the after-sales service to various cooperative service providers. The service provider cannot respond to the after-sales service reserved by the user in a timely manner. The appointment time can only be confirmed the next day or after the order is generated by the service provider and the user. Therefore, the processing of after-sales service takes a long time. [0003] In addition, the service providers who provide after-sales service on the e-commerce platform are not professional enough and h...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q10/06
CPCG06Q30/016G06Q10/063112
Inventor 孙丽
Owner JIANGSU SUNING LOGISTICS CO LTD
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