Call responding method using short message cut-in as main and relative call responding system

A technology of call response and short message, applied in the direction of telephone communication, automatic switching office, electrical components, etc., can solve the problems of inconvenient use and high query cost of the call response center, and achieve the effect of low charge

Inactive Publication Date: 2006-11-08
深圳市大明通信有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0010] Aiming at the above-mentioned defects of the prior art, the present invention solves the problem that the existing call response center has relatively high inquiry costs and is not very convenient to use

Method used

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  • Call responding method using short message cut-in as main and relative call responding system
  • Call responding method using short message cut-in as main and relative call responding system

Examples

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Embodiment Construction

[0032] With the development of CIT (Consumer Information Technology, consumer information technology) technology, query users can also directly enter the call response center from the Web site. That is to say, the existing call response center provides call response service for customers based on telephone or CIT technology. However, the biggest disadvantage of the traditional CIT-type call response center is that it needs to go online through a computer terminal or a wireless communication terminal to send a query request, which requires high hardware and is inconvenient.

[0033] From the perspective of CIT, the mobile phone is also a mobile personal information exchange platform, and sending and receiving short messages in wireless communication is an important information exchange function besides making calls. The invention provides a call response method based on short message access and a corresponding call response system by referring to the operation mode of a traditi...

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Abstract

The present invention provides message accessing calling response method and relevant calling responding system. It contains interface server receiving querying user wireless communication terminal, wireless communication network sent querying request message, querying service terminal according to said querying request content, through automatic artificial mode searching relevant querying result from information data base, then said interface server feeding back said querying result in message mode to said querying user. The present invention sends querying request completely based on natural language, and querying result directly recording in handset.

Description

technical field [0001] The present invention relates to call response technology, more specifically, to a call response method based on short message (also called short message, short message) access and a corresponding call response system. It will involve computer software and hardware technology, system integration technology, data communication technology, information collection technology, etc. Background technique [0002] According to the first domestic monograph on call response "Call Center Management" (written by Chen Yan and Yao Qiongwei), the traditional call response center refers to the call response center mainly based on telephone access, which provides customers with various Telephone response service. For example, the 160 Voice Service Desk in Shenzhen, China is a typical call response center with telephone access. Answer various questions accordingly. Among them, when the inquiring user needs to inquire about a certain information, he can dial 160 throu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/51H04M3/527
Inventor 苏成春杨虹张轲
Owner 深圳市大明通信有限公司
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