Method and device for calling users with the same names

Abstract

The invention discloses a method for calling duplicate name users and the device thereof, wherein, the method comprises that: Step one, a calling party terminal sends a USSD message to a service access number of a service system to request to call a called party terminal; Step 2, the service system requests the calling party terminal to input the name of the called party terminal; Step 3, the service system distributes a USSD menu list containing the information of the called duplicate name user to request the calling party terminal to select the called party terminal; Step 4, the service system realizes the communication between the calling party terminal and the called party terminal by means of calling the selected called party terminal and connecting the calling party terminal. The invention greatly decreases the investment of an enterprise to internal communication, improves automation degree of internal flow of the enterprise, ensures that the calling of the duplicate name user can also be conveniently processed, thereby ensuring that enterprise users acquires high-quality group address list service which belongs to the enterprise.

Description

technical field [0001] The invention relates to the field of data communication, in particular to a method and device for calling a user with the same name. Background technique [0002] Due to the increasingly fierce competition in voice services in traditional telecommunication services, it is necessary to make new attempts in value-added data services, segment customer groups, and provide customized services to target customer groups. Group series business is a customizable business service provided to special customer groups, and this type of business is targeted at group customer groups. SMS call service is a unique service among group services. [0003] In the current field of data communication, in order to realize the enterprise's own group communication service, the more advanced methods are to use voice recognition technology to call users, use one number to call users, or use the group switchboard to have an operator dial the called user. All three methods have ...

AI Technical Summary

Problems solved by technology

[0038] However, an obvious shortcoming of the above-mentioned method of realizing the group address book service is that the SMS method cannot record the status of the user. The distribution is complete. The current method is to only distribute the first three articles or split them into multiple distributions, which will inevitably increase the user's usage rate

[0039] Therefore, the user cannot appreciate the convenience and cost savings of the group address book under the above circumstances, and the system will greatly increase the processing complexity and operating costs when there are users with the same name

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