Automatic outbound call system Voice intent judgment system based on automatic classification technology

An automatic outbound call and automatic classification technology, applied in speech analysis, transmission systems, speech recognition, etc., can solve the problems of low speech recognition accuracy and failure to determine user intent, and achieve the effect of reducing interference

Active Publication Date: 2017-04-26
贵阳风驰科技有限公司
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AI Technical Summary

Problems solved by technology

[0011] The actual technical problem solved by the present invention: In order to solve the problem of the failure of user intention determination caused by the low accuracy of voice recognition in the automatic outbound call system, the present invention provides a A voice intent determination method based on automatic classification technology, so as to better ensure the accuracy of determining user intent through voice

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  • Automatic outbound call system Voice intent judgment system based on automatic classification technology
  • Automatic outbound call system Voice intent judgment system based on automatic classification technology
  • Automatic outbound call system Voice intent judgment system based on automatic classification technology

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Embodiment Construction

[0034] In order to better understand the present invention, the present invention will be described in more detail below in conjunction with specific embodiments and accompanying drawings. In the following description, when detailed descriptions of existing prior art may obscure the subject matter of the present invention, such descriptions will be omitted here.

[0035] attached figure 1 It is a schematic diagram of the hardware topology of the intent determination service deployed on the cloud server.

[0036] A speech intent determination system based on automatic classification technology provided by the present invention can be used as a core component of an automatic outbound call system and deployed on a cloud server in the form of an intent determination service.

[0037] After the deployment is complete, the cloud server has the ability to determine the user's intention based on the user's voice: the automatic outbound call system submits the user's voice to the clou...

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Abstract

The invention discloses a speech intention judging method based on an automatic classification technology for an automatic outbound system. The speech intention judging method is newly established by using a speech recognition technology and the automatic classification technology to judge the intention contained in the speeches of users scientifically and efficiently, the fact that classification of the intentions of users is completed based on an intermediate result - word and image network of the speech recognition is achieved, intention judging services are guaranteed to be carried out effectively in automatic outbound application scenes which are large in user speech accent, large in noise, high in narrow-band distortion rate and nonstandard in speech, the automatic outbound system is made to be capable of adopting proper response strategies to carry out conversations with the users according to the intentions of the users, and smooth communication between computers and the users is achieved eventually.

Description

technical field [0001] The invention relates to the field of man-machine dialogue, in particular to a voice intention judgment method based on automatic classification technology for an automatic outbound call system. Background technique [0002] The outbound call system is a routine business of the call center. The agent actively dials the user number and talks with the user to complete specific tasks such as marketing and investigation. The automatic outbound call system refers to an application system that uses computers instead of seats, dials user numbers and talks with users, and completes specific tasks. [0003] In the automatic outbound system, the computer needs to talk to the user and complete a specific task. One of the core technologies is voice intent determination, which allows the computer to determine the user's intention through the voice after receiving the user's voice. [0004] Speech intention determination refers to the process of processing the user...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08G10L15/08G06F17/30
Inventor 李建州杨兴荣
Owner 贵阳风驰科技有限公司
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