A Voice Management System for Command and Dispatch Seats

Abstract

The invention discloses a command and dispatch seat voice management system, which includes a voice terminal, network equipment, seat hand-held mobile terminal equipment, and conference hand-held mobile terminal equipment. The voice terminal is used to integrate the multi-channel voice calls on the seats of the command and dispatch center with the voice of the walkie-talkie, and connect to the handheld mobile terminal device of the seat through a wired or wireless network to realize the telephone function and the intercom function. Internet telephony can be realized between the agent's handheld mobile terminal device, multiple conference handheld mobile terminal devices and voice calls. The invention solves the disadvantages that there are too many communication devices on the dispatcher's seat in the current command and dispatch center, and the equipment noise affects the entire command and dispatch space, improves the work efficiency and accuracy of the dispatcher, and beautifies the working environment of the command and dispatch center.

Description

technical field [0001] The invention belongs to the technical field of voice service application, in particular to a command and dispatch seat voice management system. Background technique [0002] In departments and units related to public safety, there are command and dispatch centers. Dispatchers work in large bays. Each dispatcher usually has at least one internal telephone, one external telephone and one walkie-talkie on the seat. There are many communication devices. The higher the level of the dispatcher, the more phones and walkie-talkies the agents have. In the absence of emergencies, there are fewer incoming calls to the agents in the command and dispatch center, less interference from the ringtones of the agents on duty, and less interference between agents. When there is a public emergency, the phone rings one after another in the office space of the command and dispatch center, and the dispatcher keeps answering or making calls, and at the same time monitors t...

AI Technical Summary

Problems solved by technology

When there is a public emergency, the telephone rings one after another in the office space of the command and dispatch center, and the dispatcher keeps answering or making calls, and at the same time monitors the instructions from the walkie-talkie. The entire command and dispatch center is noisy, and the work of the dispatcher is affected by the outside The influence of environmental factors is great, which is not conducive to the smooth development of the work of the command and dispatch center

There are a large number of devices that need to be placed on the dispatcher's seat, and each phone is given different levels of importance. However, the dispatcher may not respond in time when important calls or intercom voices arrive, or may miss important calls. Incoming call information or important instructions from the walkie-talkie, resulting in command and dispatch instructions not being issued in time or important situations being missed

In the case of public emergencies, high-level command and dispatchers need to hold meetings at work, but gathering the dispatchers who need to hold meetings will obviously delay the command and dispatch work, and sometimes it is difficult to convene, and the command The environment of the dispatch center is noisy, which affects the conference effect

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