Operation maintenance system of distributed IT system, and operation maintenance management method thereof

Abstract

The invention provides an operation maintenance system of a distributed IT system, and an operation maintenance management method thereof, and belongs to the technical field of IT system operation maintenance. The operation maintenance system comprises an indicator system generation module, a data acquisition module, a data analysis processing module, a service display module, and a sub database connected with the previous modules. The sub database is coupled to the database of the distributed IT system through a data access interface.

Description

technical field [0001] The invention belongs to the technical field of IT (Information Technology, information technology) system operation and maintenance, and relates to an operation and maintenance system of a distributed IT system and an operation and maintenance management method used in the system. Background technique [0002] In recent years, the construction of enterprise information has been continuously developed and promoted. The core business of many enterprises or organizations is more and more closely related to the IT system. Moreover, more and more resources are invested to develop and support the core business operations of enterprises or organizations. IT system. With the continuous expansion of the organization, production and operation scale of enterprises, their IT systems will become larger and more complex accordingly. Therefore, IT system operation and maintenance (or "operation and maintenance" for short) has become more and more important, and at ...

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Problems solved by technology

[0003] 1. Technical maintenance is relatively difficult;

[0004] 2. The complexity of the system is so high that it is difficult to operate effectively;

[0005] 3. There are many business development needs, but the relevant technical personnel are often in the "rescue" state of operation and maintenance, so the service response is not timely

[0009] (1) It is easy to miss the monitoring of the operation and maintenance system of the IT system, especially for large-scale distributed IT system operation and maintenance events, it is difficult to detect in time, and the real-time performance is difficult to guarantee;

[0010] (2) The monitoring of the IT system is mainly concentrated on the business level and the technical level, lacking positioning monitoring, once a human failure occurs, it is difficult to directly locate the root cause of the problem;

[0011] (3) There is a lack of supervision on the efficiency and quality of troubleshooting by IT operation management staff, and only a series of problem handling requirements and processing procedures are stipulated, which needs to be further improved in terms of scientificity and standardization;

[0012] (4) The data source of the IT system platform is single, and some systems even need to collect data manually, which is not flexible enough, which leads to the problem of heavy labor and error-prone staff

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