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Method of terminal dialing and terminal

A terminal and signal technology, applied in the field of communication, can solve problems such as error-prone, cumbersome customer service dialing process, etc., to avoid misoperation, facilitate customer service dialing, and reduce key operations.

Active Publication Date: 2015-02-04
NUBIA TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to provide a terminal dialing method and terminal, aiming to solve the technical problem of cumbersome and error-prone customer service dialing process

Method used

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  • Method of terminal dialing and terminal
  • Method of terminal dialing and terminal
  • Method of terminal dialing and terminal

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Embodiment Construction

[0055] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0056] The present invention provides a terminal dialing method, the terminal has a display screen, refer to figure 1 , in one embodiment, the terminal dialing method includes:

[0057] Step S101, dialing the phone number input by the user;

[0058] Step S102, judging whether the telephone number is the telephone number of the self-service voice service system; if so, proceed to step S103, otherwise proceed to step S106;

[0059] Step S103, if yes, obtain the business item structure interface of the self-service voice service system and display the business items for the user to select;

[0060]In this embodiment, the user uses the terminal to dial the customer service number of the self-service voice service system, such as dialing 10000 for a telecom customer or 10086 for China Mobile customer service. The teleph...

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Abstract

The invention discloses a method of terminal dialing and a terminal. The method of terminal dialing comprises the following steps: dialing a telephone number input by a user; judging whether the telephone number is a telephone number of a self-service voice service system; if the telephone number is the telephone number of the self-service voice service system, acquiring a business project structure interface of the self-service voice service system and displaying a business project for the selection of a user; receiving an selection instruction of the business project input by the user, and dialing in accordance with the selection instruction; and receiving voice data played by the self-service service system. According to the method provided by the invention, the service dialing flow can be simplified and the misoperation of a user key can be prevented.

Description

technical field [0001] The present invention relates to the technical field of communication, in particular to a terminal dialing method and a terminal. Background technique [0002] In order to improve the quality of products or services, operators generally have customer service systems, such as telecom operator customer service systems or bank customer service systems, etc. Many customer service systems use self-service voice service systems to provide non-manual and manual services. The terminal dials the customer service number of the customer service system, and performs button operations according to the voice prompts. The terminal obtains the DTMF signal corresponding to the button and sends it to the self-service voice service system. The self-service voice service system returns the next step to the terminal according to the DTMF signal. service information. [0003] In the traditional self-service voice service system, after the user dials the customer service nu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/725H04M1/247
Inventor 龚银银
Owner NUBIA TECHNOLOGY CO LTD
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