Timing order processing system and method

Abstract

The invention discloses a timing order processing system and method. The system comprises a customer terminal, a server and a merchant terminal, wherein the customer terminal is used for generating an order and transmitting the generated order to the server; the server is used for pushing the order to the merchant terminal; the merchant terminal is used for acquiring order data, and generating and displaying an order processing frame which comprises a progress bar for a merchant to execute order processing operation within countdown time; the merchant terminal is also used for judging whether or not order processing operation is executed within the countdown time, if so, transmitting the order processing operation to the server, otherwise hiding the order processing frame after the end of the countdown time; the customer terminal is used for displaying a digital stopwatch and circularly sending a request of inquiring an order state to the server; the server is also used for judging whether or not the order processing operation is received within the time interval of the countdown time, if so, feeding back the order processing operation to the customer terminal, otherwise feeding back information indicating that the order does not respond to the customer terminal; the customer terminal stops sending the request after receiving the order state. By adopting the timing order processing system and method, the customer waiting time is shortened.

Description

technical field [0001] The present invention relates to an O2O (Online To Offline, online to offline), in particular to a system and method for processing orders by timing. Background technique [0002] In the existing technology, when customers order goods through the existing takeaway platform, after successfully sending the order request, the merchant will receive a new order notification and decide whether to accept the order according to its current business situation. If it is not busy, the merchant may accept the order , orders may be declined if very busy. In this process, the customer has to spend 5-15 minutes waiting for the feedback from the merchant. It is impossible for the customer to try other orders before getting the feedback result. If the order is rejected after 15 minutes, it will be wasted. The waiting time, the waiting time is long, and even some orders are forgotten by both parties. Therefore, in the existing order processing method, the customer may...

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome the defects that the order processing method in the prior art requires the customer to spend a lot of time waiting for the merchant’s feedback, which will delay the customer’s time and affect the customer’s order experience, and provide a timing processing order system and method

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