Method for extracting voice message in voice mail by instant messaging tool

Abstract

The invention provides a method for extracting a voice message in a voice mail by an instant messaging tool. The method comprises the steps of: carrying out call transfer on an incoming call into a voice mail service platform to carry out voice messaging, and storing message information in the voice mail service platform; pushing the message information of the voice mail service platform to an instant communication account designated by a called party; by the called party, extracting the voice message through the instant communication account, and sending a receipt to the voice mail service platform; and by the voice mail service platform, sending a short message and/or the voice receipt to the incoming call. According to the method provided by the invention, the voice mail message sent to the called party by a calling party is synchronized to the instant communication account designated by the called party in real time, the called party can timely listen to the voice message and acquire information of the incoming call through the instant communication account, and the calling party can timely obtain feedback information about a message listening condition. The method provided by the invention effectively develops fusion of a conventional voice communication platform and an instant communication platform.

Description

technical field [0001] The invention relates to the technical field of voice communication, in particular to a method for extracting voice messages from a voice mailbox through an instant messaging tool. Background technique [0002] In order to solve the problem that the call cannot be successfully connected when the call is busy or no one answers, the communication operator has launched a voice mail service. The call will be transferred to the voice mail service platform, and the voice mail service platform will play a prompt voice to the calling party. ” and choose to leave a message. If the caller chooses to leave a message, the voicemail service platform will record and save the caller’s message. For valid messages left by the calling party, the voicemail service platform will record the time of the call, the caller number, and the content of the message. Some voicemail service platforms will send The text message reminds the called party that there is a phone message...

AI Technical Summary

Problems solved by technology

[0004] 1. The existing technology does not cater to the trend of terminal intelligent development. Regardless of whether the called party is a fixed-line terminal or a mobile terminal, the user interface provided by the platform is a voice interaction mode, and the operation is complicated and time-consuming;

[0005] 2. In the existing technology, the operation of extracting the message is complicated, and it can only be extracted by operating on the local machine of the called number that has opened the service, and it is impossible to provide a one-click service for obtaining the recording information

As a result, the called user’s active awareness of extracting message information is not high, and the reading rate of the message is low

[0006] 3. Since the chance of the called party to retrieve the recorded message is small, it also directly affects the enthusiasm of the calling party to leave a message, which is of limited help to the operator who hopes to improve the call completion rate by providing telephone voice message service

[0008] Therefore, a technical problem that needs those skilled in the art to solve urgently is exactly: how to integrate the instant messaging technology on the basis of the existing voice message function, and push the voice message content of the phone to the instant messaging account designated by the called party in time , so that the called party can retrieve the corresponding message on the instant messaging tool through the smart phone, which effectively solves the long-standing problem of low extraction rate of voice messages on the telephone, and drives the calling party to use the message recording more actively, forming a business in the new healthy development

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