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Fault collecting and processing interaction method

An interactive method and fault technology, applied in the direction of data exchange network, digital transmission system, electrical components, etc., can solve the problems of incomplete information records, high maintenance costs, and lack of information collection, and achieve the effect of user convenience

Inactive Publication Date: 2016-12-21
SICHUAN CHANGHONG NETWORK TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The technical problem to be solved by the present invention is to propose an interactive method for fault collection and processing to solve the problem of incomplete information records, incomplete information collection, incomplete fault analysis, and high maintenance costs in the fault processing scheme in the traditional technology. The problem

Method used

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Embodiment Construction

[0019] The present invention aims to propose an interactive method for fault collection and processing to solve the problems of incomplete information records, incomplete information collection, incomplete fault analysis, and high maintenance cost in the fault processing scheme in the traditional technology.

[0020] The interactive method for fault collection and processing in the present invention includes the following implementation steps:

[0021] a. The terminal fault information collection module collects terminal fault information.

[0022] b. The terminal fault information sending module packs the collected fault information and sends it to the server. The packaging includes adding header information before the fault data information, and the header information includes the type of the faulty machine, the unique identification number of the faulty machine, and the software and hardware version numbers.

[0023] d. The server-side failure information analysis module a...

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Abstract

The invention relates to a fault collecting and processing interaction method, and belongs to the field of electrocommunication. The invention discloses the fault collecting and processing interaction method for solving the problems of incomplete information recording, lack of timeliness and universality information collection, incomprehensive fault analysis and high maintenance cost in fault processing schemes in traditional technologies. The scheme comprises the following steps: a user terminal collection module collects fault information of a terminal, packages the fault information and sends the packaged fault information to a server, the server analyzes the fault information, searches corresponding fault information in a fault information database according to an analysis result, matches a solution if the corresponding fault information is found, sends the solution to a user after the solution is matched, adds the fault information to the database if the fault information is not found, and carries out artificial remote diagnosis if the solution is not matched. The fault collecting and processing interaction method provided by the invention is suitable for fast fault processing.

Description

technical field [0001] The invention relates to an interaction method for fault collection and processing, which belongs to the field of electronic communication. Background technique [0002] At present, the whole world has entered the wave of digital development. Digital set-top boxes, digital TVs, PADs, mobile phones, computers, smart home appliances, etc. When a terminal fails, the user needs to go to a fixed maintenance point for maintenance, or make an appointment for on-site service by maintenance personnel, which is costly and cannot correctly locate the cause of the failure, resulting in hidden dangers still existing. [0003] The existing technology provides two solutions. One is to use the log recording function in the terminal. When the terminal fails, the terminal system records some key information about the failure in a fixed location in the storage area of ​​the terminal. When the user takes the terminal to the maintenance point, the maintenance personnel wi...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/0631H04L41/0654H04L41/14
Inventor 张刚孙红兵王立群魏建军
Owner SICHUAN CHANGHONG NETWORK TECH CO LTD
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