Method for managing operation and maintenance knowledge base of cloud platform based on role control and external interaction

A cloud platform and knowledge base technology, applied in the field of cloud computing, can solve the problems of low operation and maintenance efficiency, insufficient transfer of summaries, and lack of efficient knowledge sharing channels, so as to improve efficiency and quality, increase sharing and accumulation capabilities, Ease of access control

Inactive Publication Date: 2017-05-31
G CLOUD TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] 1) There is a lack of efficient knowledge sharing channels between cloud platform systems;
[0004] 2) The operation and maintenance efficiency is low, and most of the work is handled manually;
[0005] 3) The operation and maintenance system does not have a good accumulation and refinement of operation and maintenance knowledge;
[0007] 5) There is no good channel for the summary of the development and testing preliminary work to be transferred to the operation and maintenance

Method used

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  • Method for managing operation and maintenance knowledge base of cloud platform based on role control and external interaction
  • Method for managing operation and maintenance knowledge base of cloud platform based on role control and external interaction

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Experimental program
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Embodiment Construction

[0034] like figure 1 As shown, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0035] (1) Establish the role of user operation class and cloud component class, and specifically save data in Mysql database,

[0036] Its table structure is as follows:

[0037]

[0038] Insert ordinary users, administrator users, and corresponding passwords in the user table user;

[0039] Insert the data item information of computing, storage, network, user management components, and service platform component roles into the cloud component category table component_group.

[0040] (2) The data items in the knowledge base system are saved in the knowledge table, including the data item collection of error code, error description, important keywords, error handling method, processing script location, user operation authority, and cloud component ca...

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Abstract

The invention relates to the technical field of cloud computing and especially relates to a method for managing an operation and maintenance knowledge base of a cloud platform based on role control and external interaction. The method provided by the invention comprises the following steps: establishing role management for an operation and maintenance knowledge base system; dividing the roles of user operation class and cloud component class, thereby being convenient for right control and operation and maintenance knowledge classification; and supplying an API service based on the user role control, including establishing, deleting, updating and inquiring a knowledge base data item containing the component class. According to the invention, the cloud platform can be excellently accessed through the API service based on the user role control; the operation and maintenance knowledge item for the cloud component classification can be automatically and semi-automatically established; the cloud platform can be assisted in automatically and semi-automatically solving the problem in the operation and maintenance process; the cloud platform can be endowed with the capacity of sharing and accumulating operation and maintenance knowledge; and the efficiency and quality of operation and maintenance can be indirectly promoted.

Description

technical field [0001] The invention relates to the technical field of cloud computing, in particular to a cloud platform operation and maintenance knowledge base management method based on role control and external interaction. Background technique [0002] With the development of private cloud and public cloud, cloud platform service providers have provided enterprise and government private cloud systems and public cloud service systems for multiple IDC data centers in many regions and units. With the deployment of more and more cloud platform systems, more and more operation and maintenance work. The current common cloud platform O&M mainly has the following deficiencies: [0003] 1) There is a lack of efficient knowledge sharing channels between cloud platform systems; [0004] 2) The operation and maintenance efficiency is low, and most of the work is handled manually; [0005] 3) The operation and maintenance system does not have a good accumulation and refinement o...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/30G06F21/62
CPCG06F11/3006G06F21/6218G06F2221/2141
Inventor 罗义兵杨松季统凯
Owner G CLOUD TECH
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