Intelligent order checking and quality inspection system based on speech recognition

Abstract

The invention discloses an intelligent order checking and quality inspection system based on speech recognition. The intelligent order checking and quality inspection system comprises a service agent computer, a client, a calling center system, a recording system, a client information base, an order library, a speech recognition system and an order checking and quality inspection system; the recording system transmits communication speeches to the speech recognition system synchronously when the service agent computer makes speech communication with client via the calling center system; the speech recognition carries out speech recognition on the communication speech in real time, converts speeches into character information, and transmits the character information to the order checking and quality inspection system; the order checking and quality inspection system is connected with the client information base and the order library via API, obtains client information, order information and delivery information, compares the client information, order information and delivery information with the character information, carries out matching item by item according to order checking strategies, and forms an order checking report. The system can save labor cost, and improves the order checking efficiency.

Description

technical field

[0001] The invention relates to the technical field of quality inspection checklists, in particular to an intelligent checklist quality inspection system based on speech recognition. Background technique

[0002] At present, the call center (Call Center) is a complete comprehensive information service system based on CTI (Computer Telephony Integration, computer telephony integration) technology, making full use of the multiple functions of the communication network and computer network and integrating with the enterprise. , High-speed to provide users with a variety of services. Enterprises can obtain customers' business consultation, problem feedback, product installation or maintenance acceptance, complaint acceptance, and acceptance of customer opinions and suggestions through the call center call-in mode; they can also actively conduct market research, telephone shopping, member feedback, etc. through the call-out mode. Telemarketing, returning visits t...

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