A data processing method and device

A technology of data processing and associated data, which is applied in the computer field, can solve the problems of consuming a lot of time and energy, low data processing efficiency, and increased data processing workload, so as to achieve the effects of improving efficiency, facilitating visual management, and high accuracy

Active Publication Date: 2021-01-29
上海德启信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the prior art, since the customer data based on customer data processing is scattered and stored in different business systems, it takes a lot of time and energy to manually browse the massive data of different business systems, thus increasing the workload of data processing. There is a problem of low data processing efficiency

Method used

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  • A data processing method and device
  • A data processing method and device
  • A data processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0052] The embodiment of the present invention provides a data processing method, referring to figure 1 As shown, the method includes:

[0053] 101. Obtain a data request.

[0054] Specifically, the process may include:

[0055] The data request is obtained from text information or voice information input by the user on the client terminal.

[0056] 102. Determine target data corresponding to the data request in the current service system.

[0057] 103. Acquire associated data of the target data.

[0058] Specifically, the process of obtaining associated data of the target data may include:

[0059] determining the associated data according to the client identification and / or area identification of the target data;

[0060] Judging whether the associated data belongs to the current business system, if so, obtaining the associated data from the current business system, otherwise obtaining the associated data from at least one other business system

[0061] Wherein, obtain...

Embodiment 2

[0073] The embodiment of the present invention provides a data processing method, referring to figure 2 As shown, the method includes:

[0074] 201. Obtain a data request from text information or voice information input by a user on a client terminal. After step 201, perform step 202.

[0075] Wherein, the data request includes the user ID.

[0076] Specifically, the process of obtaining the data request from the text information input by the user on the client terminal may include:

[0077] Recognize the text information entered by the user;

[0078] Keywords included in the identified text information are extracted, and a data request is generated according to the keywords.

[0079] Wherein, the data request is obtained from the voice information input by the user at the client, and the process may include:

[0080] Recognize the voice information input by the user and convert the voice information into text information;

[0081] Extract the keywords contained in the t...

Embodiment 3

[0123] An embodiment of the present invention provides a data processing device, see image 3 , the device 3 includes:

[0124] The first obtaining module 31 is used to obtain a data request;

[0125] A determining module 32, configured to determine target data corresponding to the data request in the current business system;

[0126] The second acquiring module 33 is configured to acquire associated data of the target data;

[0127]An analysis module 34, configured to analyze the target data and the associated data according to different preset dimensions, the preset dimensions including customer income, timeliness and logistics services;

[0128] A display module 35, configured to display analysis results of the target data and the associated data.

[0129] Optionally, the first obtaining module 31 is specifically configured to:

[0130] The data request is obtained from text information or voice information input by the user on the client terminal.

[0131] Optionally,...

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Abstract

The invention discloses a data processing method and device, which belong to the field of computer technology. The method includes: determining the target data corresponding to the data request in the current business system by obtaining the data request; and obtaining the target data The target data and the related data are analyzed according to different preset dimensions, and the analysis results of the target data and the related data are displayed. The embodiments of the present invention can improve the efficiency of data processing.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a data processing method and device. Background technique [0002] Collecting various relevant data of customers and managing customers based on customer data is widely used in various industries related to customers, especially in the logistics management industry. By processing customer data and providing customers with Targeted solutions, in order to improve customer service quality, are particularly important. [0003] In the prior art, since the customer data based on customer data processing is scattered and stored in different business systems, it takes a lot of time and energy to manually browse the massive data of different business systems, thus increasing the workload of data processing. There is a problem of low data processing efficiency. Contents of the invention [0004] In order to solve the problems in the prior art, embodiments of the present invention pro...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/2455G06F16/28G06F16/25G06F16/22G06Q30/00G06Q30/02
CPCG06Q30/01G06Q30/0201G06F16/2264G06F16/24564G06F16/252G06F16/283
Inventor 肖兵
Owner 上海德启信息科技有限公司
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