System and method for integrating call center and WeChat official account customer service

Abstract

The system comprises a system for integrating a call center and WeChat official account customer service. The system comprises a web browser plug-in, a WeChat gateway and a windows client plug-in, wherein the web browser plug-in is connected with the WeChat gateway and the windows client plug-in, and the web browser plug-in is further connected with a third-party standard SIP server. The system realizes effective modular integration, meets the integration requirements, effectively reduces the labor cost, and provides the SDK for service integration, so that the system can perform service expansion for any service system, and fully solves the problem of convenient integration of different services.

Description

technical field [0001] The invention belongs to the technical field of computer systems, and in particular relates to a system and method for integrating a call center and WeChat official account customer service. Background technique [0002] With the popularity of smartphones in China and around the world, WeChat is a must-install software on smartphones. The WeChat official account is the entrance to help companies communicate with customers on WeChat, while the traditional call center has a single function and can only handle calls. With the rise of WeChat, more and more enterprises have stronger demands for customer service of WeChat public accounts, and the function of call center is indispensable, and the demand of enterprises for multi-functional contact is also increasing day by day. However, the current communication situation of enterprises is not optimistic. Single communication functions, isolated systems, difficulties in business integration, and high consumpti...

AI Technical Summary

Problems solved by technology

[0002] With the popularity of smartphones in China and around the world, WeChat is a must-install software on smartphones. The WeChat official account is the entrance to help companies communicate with customers on WeChat, while the traditional call center has a single function and can only handle calls. With the rise of WeChat, more and more enterprises have stronger demands for customer service of WeChat public accounts, and the function of call center is indispensable, and the demand of enterprises for multi-functional contact is also increasing

However, the current communication situation of enterprises is not optimistic. Single communication functions, isolated systems, difficulties in business integration, and high consumption costs have all become difficult problems for enterprises, which makes the integrated operation and management of enterprises extremely cumbersome and impossible to achieve. Faster business work

[0003] In the existing technology, the main disadvantages of communicating through WeChat are: 1. Single isolated island

Although traditional call centers and WeChat official account systems have achieved certain results in their respective fields (high quality and stable service), they are independent of each other and self-contained and information cannot communicate with each other

Enterprises face a variety of communication needs, and a single-function communication method can no longer meet the communication needs of enterprises

If a variety of communication needs are solved by introducing multiple communication methods, although the tense situation can be relieved on the surface, the cost is too high

2. Integration difficulties

Today's corporate environment is diverse, and companies from all walks of life are competing around their own core businesses. As for traditional communication methods, either they cannot be connected with corporate business at all, or they can only communicate with corporate business. Degree of integration, failed to achieve data interaction

Although enterprises spend a lot of money to purchase advanced digital equipment, they cannot fully improve the overall efficiency and effectiveness of the enterprise

3. Increased labor costs

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