Data exchange method and system

A technology of data exchange and database, which is applied in the field of data exchange, can solve the problems of no user-level switch control, low scalability, and no remote direct control channel, etc., so as to improve portability, maintain uniformity, and reduce coupling Effect
CN107528985AActive Publication Date: 2017-12-29BANK OF CHINA
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
BANK OF CHINA
Publication Date
2017-12-29

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Abstract

The present invention provides a data exchange method and system. The data exchange method comprises: reading state information of each telephone channel stored in a database in real time; and when it is read that the state information of each telephone channel has an instruction to be operated, controlling the operation of initiation of operation of allowing the telephone channel corresponding to the state information to connect with a target telephone channel. The data exchange method and system can directly access a target channel for conversation through a database with no need for customization of a browser plug-in to maintain the uniformity of a server program and a user-level exchange program, reduce the coupling between module programs, improve the call business portability and reduce the operation cost.
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Description

technical field

[0001] The present invention relates to the field of data exchange, in particular, to a data exchange method and system. Background technique

[0002] Most of the traditional CTI call center implementations use C / S architecture, and specific software needs to be installed on the client machine to remotely operate the user-level switch and control the CTI telephone channel, and mainly use languages ​​such as C and C++. CTI call center technology is generally built through professional voice card hardware and software programs developed in combination with voice cards. For voice card hardware, hardware manufacturers generally provide programmable interfaces. As for the commonly used user-level switch programs, most of the software companies' products are based on C language and have a high degree of hardware nesting and low scalability. C / S architecture software products.

[0003] There are already some products with B / S architecture, which actually implement ...

Claims

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