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Data exchange method and system

A data exchange and database technology, applied in the field of data exchange, can solve the problems of no remote direct control channel, low scalability, no user-level switch control, etc., to improve portability, maintain unity, and reduce coupling. Effect

Active Publication Date: 2020-08-04
BANK OF CHINA
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AI Technical Summary

Problems solved by technology

For the commonly used user-level switch programs, most software company products are based on the C language and hardware nesting, and the C / S architecture software products are very low in scalability.
[0003] Some products with B / S architecture already exist, which actually implement network management for call center business-related data, that is, collect and display channel data; they do not actually control user-level switches from browser webpages, It does not realize the remote direct control channel in B / S mode and the ability to operate the hardware of the voice card

Method used

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  • Data exchange method and system

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Embodiment Construction

[0040] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0041] In view of the fact that the current product adopts the method of customizing the browser to communicate the browser embedded with the plug-in with the server where the remote voice card is located, the embodiment of the present invention provides a data exchange method and system to read the data of each telephone channel in real time. State information, when it is read that there is an instruction to be operated in the state information of the telephon...

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Abstract

The present invention provides a data exchange method and system. The data exchange method comprises: reading state information of each telephone channel stored in a database in real time; and when it is read that the state information of each telephone channel has an instruction to be operated, controlling the operation of initiation of operation of allowing the telephone channel corresponding to the state information to connect with a target telephone channel. The data exchange method and system can directly access a target channel for conversation through a database with no need for customization of a browser plug-in to maintain the uniformity of a server program and a user-level exchange program, reduce the coupling between module programs, improve the call business portability and reduce the operation cost.

Description

technical field [0001] The present invention relates to the field of data exchange, in particular to a data exchange method and system. Background technique [0002] Most of the traditional CTI call center implementations adopt C / S architecture. It is necessary to install specific software on the client machine to remotely operate the user-level switch and control the CTI telephone channel, and mainly use C and C++ and other languages. CTI call center technology is generally built through professional voice card hardware and software programs developed in combination with voice cards. For voice card hardware, hardware manufacturers generally provide programmable interfaces. As for the commonly used user-level switch programs, the products of most software companies are software products based on the C / S architecture with high hardware nesting and low scalability based on C language. [0003] Some products with B / S architecture already exist, which actually implement network...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/16H04M3/51H04M3/42
CPCH04M3/42314H04M3/42323H04M3/5183
Inventor 姜洪志
Owner BANK OF CHINA
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