Hotel service and management method

Abstract

The invention discloses a hotel service and management method. According to the method, an interaction service process management module and a hotel internal process management module are provided. Aworking method of the interaction service process management module comprises the following steps of: 1, making a service demand for a hotel by a hotel guest through a hotel system entrance; 2, receiving the service demand of the guest by the hotel and carrying out identity authentication on the guest; 3, distributing services according to the hotel internal process management module; and 4, finishing the services, carrying out payment and comment on the services by the guest, and carrying out statistic on the services by the hotel. A working method of the hotel internal process management module comprises the following steps of: 1, initiating a hotel service work order; 2, implementing the hotel service work order: sending the work order to a constituted service staff to carry out implementation; and 3, finishing the implementation of the work order, modifying the state of the work order and carrying out statistic on corresponding work order data. According to the method, response canbe given to customers in time, so that convenience is brought to the customers, the hotel service efficiency is improved, the service range is expanded and more marketing chances and display platforms are provided for the hotels.

Description

technical field [0001] The invention relates to the technical field of hotel management, in particular to a hotel service and management method with more convenient use, easier communication and more efficient management. Background technique [0002] At present, hotel management services are initiated based on traditional telephone call centers, or service orders are sent to waiters through SMS. With the rise of WeChat applications, there are also service demand distribution through WeChat groups, and this method requires hotels to establish multiple WeChat user groups, initiate services in the groups, and report service progress. [0003] There are certain shortcomings in the above methods: [0004] Using the traditional service center method, it is difficult for the waiter to communicate with the service center in real time through text messages, and there is a situation where the communication is not timely. Using the WeChat method, it is impossible to conduct statisti...

AI Technical Summary

Problems solved by technology

[0004] Using the traditional service center method, it is difficult for the waiter to achieve real-time two-way communication with the service center through SMS, and there is a situation where the communication is not timely

Using the WeChat method, it is impossible to perform statistical analysis on the dispatched work orders, and it is also impossible to perform targeted assignments

[0005] In the above method, hotel guests can only initiate service requests to waiters by phone or directly, which does not form a benign interaction between guests and hotel services, and the guest experience is inconvenient

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