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A method and system for analyzing the purity of customer members

A technology of purity analysis and membership, which is applied in the field of customer member purity analysis method and system, can solve problems such as the inability of group members to make outbound calls, traffic, high labor costs, and data omissions, so as to improve the efficiency of detailed bill collection and reduce lines. The effect of reducing manual maintenance work and improving accuracy

Active Publication Date: 2020-12-08
合肥非度信息技术有限公司
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  • Description
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AI Technical Summary

Problems solved by technology

[0009] The existing technology has the following disadvantages: 1. It is necessary to manually visit the group customers (enterprises or units) to confirm the accuracy of the information. For the case of tens of thousands of group customers, the workload of visiting once is heavy, and the transportation and labor costs are also high; 2. , Regularly check the authenticity of the group members by calling out all the group members by phone. First, the time lag. In addition, new group members cannot be called out by phone, resulting in data omission

Method used

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  • A method and system for analyzing the purity of customer members
  • A method and system for analyzing the purity of customer members
  • A method and system for analyzing the purity of customer members

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Embodiment Construction

[0032] A method and system for analyzing the purity of customer members, such as figure 1 As shown, the system consists of a group member data loading module, a detailed call collection module, a group member purity analysis module, a telephone outbound module, and a group member purity data output module; the group member purity analysis module includes a group member purity model configuration , Purity analysis of group members.

[0033] The group member data loading module is used to load group member data, and the group member data composition includes: group member mobile phone number, group member name, and belonging group customer, and the group member data loading module loads the group member data into the memory table , for subsequent analysis and processing.

[0034] The detailed call bill collection module collects call detailed bill data from the service support system of the telecom operator, and performs preliminary processing; the call detailed bill collection...

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Abstract

The invention discloses a customer member purity analysis method and system, and belongs to the technical field of the telecommunication service analysis. The system comprises a group member data loading module, a detailed call list acquisition module, a group member purity analysis module, a telephone call-out module, and a group member purity data output module, wherein the group member purity analysis module comprises group member purity model configuration and group member purity analysis. The system disclosed by the invention realizes the accurate recognition of local-network non-real member, new member and foreign-network member, reduces a great deal of offline artificial maintenance work of a customer manager, and greatly improves the reality of the group member data.

Description

technical field [0001] The invention relates to the technical field of telecommunication service analysis, in particular to a method and system for analyzing the purity of customer members. Background technique [0002] As the market share of existing telecommunications customers gradually saturates, and the trend of new market share further slows down, stock retention becomes more and more important. How to realize proactive alerts and active marketing for group customers, group mid-to-high-end users, and key personnel of the group? The need is more and more urgent. In this context, how to identify the authenticity of group members is very critical. Only by accurately analyzing the purity of group customer members can we achieve accurate customer marketing. [0003] The existing technical solution mainly uses customer manager visits and telephone outbound calls to identify group member information, and the group account manager visits the company or unit, and obtains the e...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/08H04W24/02H04W88/18G06Q10/06
Inventor 姚国龙杨咸福
Owner 合肥非度信息技术有限公司
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