Equipment fault report method and device

A technology for equipment failure and failure, applied in the field of failure repair report, can solve the problems of easy loss of repair work orders, inability to handle timely, and no record of repair report information, so as to improve service quality and work efficiency, simplify the failure repair report process, and avoid repair omissions. Effect

Inactive Publication Date: 2018-06-19
SUZHOU DONGRUN INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The processing method of the fault report in the existing technology is low in efficiency, and a special person is required to be on duty for processing, and there may even be omissions of repair report information, resulting in failure to handle it in time
In addition, paper maintenance work orders are easy to be lost and damaged, which may result in no record of repair information, affect the service quality and efficiency of the maintenance service company, and also affect the information statistics of equipment failure maintenance

Method used

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  • Equipment fault report method and device
  • Equipment fault report method and device
  • Equipment fault report method and device

Examples

Experimental program
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Effect test

Embodiment 1

[0036] figure 1 It is a flow chart of a method for repairing equipment faults provided by Embodiment 1 of the present invention, refer to figure 1 , the equipment failure repair method includes the following steps:

[0037] Step 110: Display device selection information and fault selection information to the user through a display interface.

[0038] Among them, in order to simplify and facilitate users to report equipment failures, equipment information and failure information can be entered in advance to form equipment selection information and failure selection information. The equipment selection information and failure selection information can be displayed graphically through the display interface. For users to directly choose directly, the device information and fault information can be as detailed as possible, covering all the device information and fault information of the unit. Level options, similarly, the fault information of the equipment can also be divided by ...

Embodiment 2

[0056] Figure 5 It is a schematic structural diagram of an equipment fault reporting device provided in Embodiment 2 of the present invention, refer to Figure 5 , the equipment failure reporting device includes: a maintenance reporting module 21 and a communication module 22 wherein the repair reporting module 21 displays equipment selection information and failure selection information to the user through a display interface, and receives equipment information and failure information input by the user according to the equipment selection information and failure selection information. Information, generate an initial electronic maintenance work order, the initial electronic maintenance work order at least includes the repair unit information, the equipment information and the fault information; the communication module 22 sends the initial electronic maintenance work order to the maintenance platform, and receives confirmation from the maintenance personnel Order information...

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Abstract

The present invention discloses an equipment fault report method and device. The method comprises the steps of displaying the equipment selection information and the fault selection information to theusers via a display interface; receiving the equipment information and the fault information inputted by the users according to the equipment selection information and the fault selection information, and generating an initial electron maintenance work order, wherein the initial electron maintenance work order at least comprises the report unit information, the equipment information and the faultinformation; sending the initial electron maintenance work order to a maintenance platform. By receiving the fault selection information of the users, generating the initial electron maintenance workorder and then sending to the maintenance platform, the equipment fault report method of the present invention substitutes for a processing mode of the artificial on-duty fault report, enables the equipment fault report flows to be simplified and the service quality and the work efficiency of a maintenance service company to be improved, and records the fault reports electrically.

Description

technical field [0001] The embodiment of the present invention relates to a fault reporting technology, in particular to a method and device for reporting a device fault. Background technique [0002] At present, maintenance service companies mainly use paper-based maintenance work orders. After receiving the repair call from the repair personnel, they manually enter the fault repair information. archive. [0003] The processing method of the fault report in the prior art has low processing efficiency, and a special person is required to be on duty for processing, and there may even be omission of repair report information, resulting in failure to handle it in time. In addition, paper maintenance work orders are easy to be lost and damaged, which may result in no record of repair information, affect the service quality and work efficiency of the maintenance service company, and also affect the information statistics of equipment failure maintenance. Contents of the invent...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q50/10
CPCG06Q10/20G06Q50/10
Inventor 浦杰
Owner SUZHOU DONGRUN INFORMATION TECH CO LTD
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