Work order service platform

A service platform and work order technology, applied in the field of data processing, can solve problems such as missing orders, difficulty in tracking work orders, and work order processing overtime, etc., to improve work efficiency and facilitate query and tracking.

Inactive Publication Date: 2018-11-20
GUANGDONG POWER GRID CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the purpose of the present invention is to provide a work order service platform to alleviate the problems of missing orders, work order processing overtime, difficulty in tracking work orders, Technical issues such as difficulties in checking work orders

Method used

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Embodiment 1

[0025] figure 1 is a work order service platform according to an embodiment of the present invention, such as figure 1 As shown, the platform includes: a work order generation module 10, a work order processing module 20, a work order monitoring module 30, a work order filing module 40 and a report statistics module 50, wherein,

[0026] The work order generation module 10 is used to obtain the work order information input by the customer manager, and generate a corresponding work order based on the work order information, and send the work order to the work order processing module 20, so that the corresponding processing team can process according to the work order , the work order information includes at least one of the following: source, type, work order appeal classification, processing team, work order processing deadline, and power consumption object.

[0027] The work order monitoring module 30 is used to monitor the processing state of the work order, so as to determ...

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Abstract

The invention provides a work order service platform, and relates to the technical field of data processing. The work order service platform comprises a work order generation module, a work order processing module, a work order monitoring module, a work order archiving module and a report statistics module. The work order generation module is used for obtaining the work order information inputtedby the customer manager, generating the corresponding work order based on the work order information and sending the work order to the work order processing module so that the corresponding processinggroup is enabled to process the work order according to the work order. The work order monitoring module is used for monitoring the processing state of the work order so as to determine whether to send reminding information to the corresponding processing group and / or the customer manager according to the processing state. The work order archiving module is used for archiving the completed work order. The report statistics module is used for performing statistics of the work order and generating the statistical report. The technical problems of leakage of the work order, overtime of work order processing, difficulty in tracking the work order and difficulty in reviewing the work order in the process of processing the work order by the customer manager in the prior art can be solved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a work order service platform. Background technique [0002] The existing work system has very limited support for grassroots customer service work. Customer appeals can only be transmitted to the grassroots branch level. There is no system support for actual dispatching and follow-up work. In many cases, there is no system support for account manager work and grassroots customer appeal processing. , is still using Excel records, internal communication systems and paper delivery, which creates great difficulties when reviewing and analyzing customer appeals, and manual recording and delivery may easily lead to missing orders, processing timeouts, and difficulties in tracking and searching And other problems, resulting in the inability to meet the increasingly high customer service requirements. [0003] For the above problems, no effective solution has been proposed yet....

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q10/00G06Q50/06
CPCG06Q10/06311G06Q10/20G06Q50/06
Inventor 莫少文郭正言马发轩刘文生汤馨妍李慧珍
Owner GUANGDONG POWER GRID CO LTD
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