Self-service payment hall video and voice system for electric power service

Abstract

The invention discloses a self-service payment hall video and voice system for electric power service. An intercom panel module is electrically connected with the self-service payment terminal, an audio output module and the video acquisition module are electrically connected with an Ethernet transmission module, the Ethernet transmission module is connected with a management server by signal, themanagement server is electrically connected with an audio module and a telephone operator, the management server is electrically connected with a remote monitoring system, the remote monitoring system is electrically connected with an Ethernet transmission module, the self-service payment terminal is electrically connected with a video monitoring module, the self-service payment terminal is electrically connected with a hard disk recording module and a voice prompting module, and the self-service payment terminal is electrically connected with a power module and an information storage unit. The system can enable the staff to know the needs of the customers in detail through the video and voice system at the first time, and provide assistance and guidance, and can effectively improve the satisfaction degree of the paying users.

Description

technical field [0001] The invention relates to the technical field of video and voice, in particular to a video and voice system for a self-service toll payment hall for electric power business. Background technique [0002] During the business acceptance process of the electric power business hall, it is necessary to queue up for taking the number, and the waiting time for taking the number is too long, which seriously affects customer satisfaction. The business hall is a relatively independent building without intercommunicating doors. When customers encounter terminal failures, abnormal network signals, terminal card swallowing, unilateral payment failures, doubts about the payment steps, or emergencies during the payment process, etc. , Customers need to go to the power supply service business hall and power supply duty room to seek help from the staff to solve the practical difficulties encountered, which greatly increases the time for handling business. Therefore, a v...

AI Technical Summary

Problems solved by technology

[0002] During the business acceptance process of the electric power business hall, it is necessary to queue up for taking the number, and the waiting time for taking the number is too long, which seriously affects customer satisfaction. The business hall is a relatively independent building without intercommunicating doors. When customers encounter terminal failures, abnormal network signals, terminal card swallowing, unilateral payment failures, doubts about the payment steps, or emergencies during the payment process, etc. , customers need to go to the power supply service business hall, power supply duty room, seek help from the staff, and solve the practical difficulties encountered, which greatly increases the time for handling business. Therefore, a video voice system for self-service payment halls for electric power business is proposed

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