All-media system based on intelligent robot response and implementation method thereof

Abstract

The present invention provides an all-media system based on intelligent robot response and an implementation method thereof. The method comprises the steps of: accessing a session controller by a userthrough a data center portal; performing analysis and arrangement of the portal information, and transmitting the information to a soft switch server; performing distribution through uniform arrangement of the seat management service; sending the distributed data information to an all-media seat intelligent robot; and searching information in a corresponding information bank for reply to achieveinteraction communication. All the communication modes are integrated to the all-media seat intelligent robot system to achieve uniform reply for all the different communication modes at one client bycustomer service stuff so as to improve the current customer service efficiency, improve the interaction smoothness between customers and customer service stuff and integrally improve the customer satisfaction for the customer service stuff.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an intelligent robot-based omnimedia system and an implementation method. Background technique [0002] With the development of communication technology, more and more communication methods appear, such as telephone, webpage, WeChat, Weibo, QQ, email, etc., while the communication methods increase, the customer service business system of enterprises is also constantly growing, so There are also more and more problems. For example, the response from customer service is not timely, which leads to poor job satisfaction; the turnover rate of customer service is high, and the income is low. [0003] How to effectively improve the satisfaction of customer service, improve the efficiency of customer service, reduce the burden on the enterprise, etc., urgently need more advantageous service methods or call centers, so as to ensure that the business processing range of customer ser...

AI Technical Summary

Problems solved by technology

[0002] With the development of communication technology, more and more communication methods appear, such as telephone, webpage, WeChat, Weibo, QQ, email, etc., while the communication methods increase, the customer service business system of enterprises is also constantly growing, so There are also more and more problems, for example, customer service response is not timely, resulting in poor job satisfaction; customer service turnover rate is high, low income, etc.